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Veterinary Assistant and Receptionist

3 weeks ago

Vancouver, British Columbia, Canada Waterfront Park Veterinary Clinic Full time

Job descriptionWaterfront Park Veterinary Clinic is seeking dedicated Veterinary Assistants / Receptionists to join our team. Established in January 2020 we are a fast-growing veterinary clinic that thrives off providing the best care possible for our clients.This is the perfect position for someone who loves interacting with people, is detail-oriented, focuses on administration jobs with a warm heart toward the pet's health care.Veterinary experience is highly preferred but not required for the right candidates and we're happy to train to grow together. As a fear free practice, the certification of Fear-Free is an asset.Responsibilities-> We are currently looking for a candidate who can flow between veterinary care and receptionist roles.- Greet clients and their pets with a friendly and welcoming demeanor- Answer phone calls, schedule appointments, and manage the front desk- Maintain accurate records of patient information and medical histories- Handle payments, invoices, and insurance claims- Keep the reception area clean and organized- You will be expected to answer a multi-phone phone line and assist clients with questions in a professional manner.- Assist veterinarians and technicians with various tasks as needed- Sterilizing equipment and regularly cleaning examination areas.- Handling and soothing animals during examinations, treatments, and vaccinations.- Recording relevant information about animals, including weight and types of medication given.Who we're looking forPrevious experience in a customer service or administrative role is needed. Previous experience working in animal care is preferred. Once proficiently trained the position will require 3 or 4 reception shifts and 1 or 2 technician assistant shifts per week. Strong teamwork skill and compassion to animal cares. Knowledge of veterinary terminology and procedures is a plus but will be trained. Proficiency in basic computer skills and experience with office software Attention to detail and strong organizational skills- MOST IMPORTANTLY, we're looking for a fun outgoing person to work with who equally wants to continuously gain veterinary knowledge and creating amazing client and patient experiences.This position offers a great opportunity for individuals who are passionate about animal care and want to work in a veterinary setting to start. As a Veterinary Assistant & Receptionist, you will play a vital role in supporting the veterinarians in providing high-quality care to our patients.We offer competitive pay and opportunities for growth within the clinic. We are looking to add someone who is eager to be a part of our growing clinic family long-term. If you are dedicated, compassionate, and eager to learn, we encourage you to apply.There are answers to the frequently asked questions.*Training plan First 4 weeks :The candidates will work mostly at the treatment room for the first 2 weeks and reception area for the next 2 weeks.We'll train the basic veterinary cares like from sterilizing equipment, cleaning examination areas and see the clinic's flow to understand how the clinic runs day to day. It also includes some office administration jobs like follow up calls and handling payments, invoices, and insurance claims.Second 4 weeks :Depending on the candidate's experience level, we'll review the performance for the 1st month and customize the training plan from here.Job Types: Full-time, PermanentPay: $18.00-$24.00 per hourBenefits:Company eventsDental careDiscounted or free foodExtended health careStore discountExperience:Veterinary Assistant: 1 year (preferred)Front desk: 1 year (preferred)Customer service: 2 years (preferred)Work Location: In person