Customer Service Representative

5 days ago

Oakville ON LM B, Canada Jobma Full time $40,000 - $60,000 per year

Job Description: Project Management and Financial Analysis:

○ Develop and manage project plans, including timelines, milestones, and progress updates ○ Coordinate with stakeholders to define project scope and objectives ○ Conduct financial analysis to support project goals and uncover unbilled transactions ○ Prepare and present financial reports and summaries to management ● Invoice Quality Management:

● Lead and improve the daily performance of the invoice quality team ● Ensure adherence to quality assurance standards and performance monitoring ● Meet and exceed inventory quality expectations and turnaround time targets ● Analyze credits and drive operational improvements through process enhancements ● Operational Excellence:

○ Meet daily KPIs related to billing operations and implement corrective actions as needed ○ Perform root cause analysis of issues/disputes and ensure process adherence ○ Investigate and escalate issues using SAP and Salesforce ○ Collaborate with business leaders, fulfillment team, and sales to address unbilled transactions and resolve escalations ● Stakeholder Collaboration and Knowledge Management:

○ Actively participate in quality meetings and provide insights on areas for improvement ○ Support collectors with receivables disputes ○ Work cross-functionally with peers, leadership, and global teams ● Data Analysis and Reporting:

○ Utilize Tableau reports and dashboards to analyze data and provide solutions for cost savings and process improvements ○ Perform debits and collaborate with commercial members to deliver billings in accordance with customer expectations

What we're looking for:

● 2+ years of experience in customer service, fulfillment, or finance ● Diploma/certificate preferred in Business, Supply Chain, or equivalent experience ● Proficiency in SAP, Salesforce, or other ERP and CRM software ● Strong digital mindset with the ability to work with various software platforms ● Excellent interpersonal, organizational, and communication skills ● Proven problem-solving abilities and attention to detail ● Experience in cross-functional collaboration and stakeholder management ● Basic understanding of ISO quality management systems ● Proficiency in Google Suite and basic presentation skills

Additional Requirements:

● Ability to work in a hybrid environment (minimum 2 days in office) ● Flexibility to work 3 statutory holidays per year in lieu of vacation or paid time off ● Availability to work Monday-Friday, 8-hour shifts between 8:00 AM-6:30 PM

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Work Location: In person

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