Accounts Receivable Collector

ADP is hiring an Accounts Receivable Collector

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As an Accounts Receivable Collector, you'll be responsible for maintaining the Accounts Receivable sub-ledger, and collection of funds owed on NSF payrolls. As part of our collections team, the Accounts Receivable collector will be responsible for contacting debtors, organizing payment plans, maintaining records, and planning courses of action to recover outstanding debts. Candidates for this position should have exceptional organizational and communication skills, great interpersonal abilities, and a strong risk management mindset.

Each day, you'll work closely with clients on recovery, and internal teams on loss and risk mitigation processes.

To do well in this job, you need to be at ease in a setting where numbers and results matter. You're excited to learn new things and can handle changes easily. Whether speaking on the phone or writing, your communication is clear and easy for clients and internal teams to understand and act upon. You take pride in your work and successes and feel comfortable working in a fast-paced environment.

Ready to #MakeYourMark?Apply now

To learn more about careers in Custom Reporting at ADP, visit:

What you'll do: Responsibilities

What you can expect on a typical day:

• Call and email handling. Every day, you'll use best practices to communicate with NSF clients to recover funds while providing excellent service.
• Serve as the Subject Matter Expert. You'll address and investigate requests and issues from both internal teams and external clients regarding non-sufficient fund situations.
• Time Management. You will ensure collections efforts and accounts are addressed and worked on in a timely manner and closed within SLA.
• Build and maintain relationships. You'll manage strong, healthy relationships with clients and internal partners, ensuring that expectations are clearly defined and met.
• Collaborate. Work together with our internal support teams to ensure proper risk mitigation.
• Organize. You will be responsible for maintaining client NSF tracking within our record management systems (SIEBEL/Excel).
• Learn. You will be supported in maintaining your knowledge and proficiency in Collection processes and procedures, as well as risk management best practices

TO SUCCEED IN THIS ROLE: Requirements

• Proven track record for delivering superior customer service.
• Excellent time management skills.
• Aptitude to learn new software applications.
• Strong attention to detail.
• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication
• Excellent negotiation skills
• Problem-solving mindset
• Professional phone etiquette

• Proficient in Microsoft Office Suite (Excel)

• Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

Bonus points for these: Preferred Qualifications

• Post-secondary diploma or equivalent
• 1-3 years Credit/Collection Management experience.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Create. Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences

What are you waiting for?Apply today

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.