bilingual customer care agent

3 days ago

Ottawa, Ontario, Canada Gabriel Pizza Franchise Corporation Full time

Job Description
We are adding talented Customer Care Agents to our Quebec team Working with your own computer, you are enthusiastic about customer service. We provide full training and ensure you have everything you need to know in order to provide an excellent customer experience

*In this role you will be doing things like:*

  • Placing customer orders from inbound calls
  • Troubleshooting customer concerns/needs by active listening, and resolving the customer's inquiry to their satisfaction.
  • Use multiple company systems throughout the day.
  • Enter credits/refunds into our proprietary system.
  • Consult with store staff as required.

*You must have the following: :*

  • Have your own computer equipment, 2 screens and a headset
  • Have a dedicated home office space, including reliable internet
  • You are computer-savvy, and comfortable sitting at a desk with multiple monitors.
  • You are a superstar with details and accuracy.
  • You speak French and English.

*Requirements:*
Your available to work a variety of shifts (including evenings & weekends)

Must be bilingual (French & English) and have excellent communication skills, both oral and written

Must have call center experience of at least 1 year.

Nice to have - experience in the food industry

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