Bilingual Customer Service Representative

Position
: Bilingual Customer Service Rep.

Location
: Saand Ottawa, 2448 Huntley Rd Stittsville ON

Job Type:
 Full-time, Permanent

JOB DESCRIPTION:

Are you looking to develop your professional experience while utilizing your bilingual language (French & English) skills in the manufacturing industry? Do you have a passion for customer service? If so, it is a great time to join the Saand team We have the PERFECT role for you

As a leading glass fabrication Company with 4 facilities (Brockport, Rexdale, London and Ottawa,) we are always looking for first class talent to drive results

WHAT DO WE DO?

Founded in 1990, Saand has become the leading glass supplier of commercial and residential Insulated Glass Units, fabricated OEM office furniture components, as well as a major distributor of float glass, laminated glass and mirror in North America.

WHY APPLY WITH US?

Saand Employees Enjoy:

1. A company culture and environment that promotes engagement, innovation, inclusion and creativity allowing employees to achieve results
2. Employee recognition programs with incentives, and the opportunity for growth
3. Paid professional association fees, annually
4. Wellness initiatives that extend to family and friends

Not to mention, Saand offers a 
full and comprehensive benefit package
 including:

• Competitive salary
• Single & family company health & dental benefits
• Long Term Disability, Life and AD&D insurance
• RRSP/DPSP
• Safety boots and prescription safety eyewear entitlement

POSITION SUMMARY:

Responsible for developing strong relationships with clients and having deep understanding of customer needs to act as a liaison and main point of contact between the customer and internal departments. The role coordinates internal resources and company abilities in order to respond quickly to customer needs to ensure high level of customer experience and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct communication with customers through phone, email, and fax as required
• Assist outside sales representatives as required for complex orders
• Enter customer orders into an ERP system
• Receive and analyze drawings, review incoming orders for completeness and accuracy, strong attention to detail is a must
• Trouble shoot processing issues within team, scheduling, and production
• Excellent verbal and written communication skills
• Assist customers on tracking and expediting orders as required

WHAT WE'RE LOOKING FOR:

• Completion of high school/ GED. Diploma in Architectural studies or CAD is an asset.
• Ability to read and comprehend drawings.
• Strong attention to detail.
• Excellent time management, analytical and problem-solving skills.

WORK EXPERIENCE:

• Minimum 3-years customer service experience in a manufacturing environment.
• Working knowledge of MS Office and sales order software and strong keyboarding skills
• Ability to read and understand technical drawings and diagrams is an asset.
• Fluency in English, written and verbal is essential
• Excellent time management, analytical, and problem-solving skills
• Knowledge of the glass industry, (tempering, I.G., laminated glass, fabricated glass) an asset.
• Excellent communication skills

Saand is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Saand will work with you in an effort to ensure that you are able to fully participate in the process.

JOB TYPE: Full Time, Permanent

COVID-19 CONSIDERATIONS:

New health & safety measures require all employees, visitors/contractors and applicants to complete an online COVID-19 questionnaire prior to arriving at our locations, and undergo a temperature check upon arrival. Face masks required when entering.