Customer Service and Warehouse Agent

1 week ago

Ottawa, Ontario, Canada Adfast Corp Full time

Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.

Adfast is currently seeking a Customer Service Agent & Logistic Agent in Ottawa

Job descriptions

Reporting to the VP of Customer Centers, the Customer service & Logistics Agent is responsible of managing incoming and outgoing goods and processing customer orders.

Working Conditions:

Schedule: Monday to Friday, 40 hours per week, On-site

Status: Permanent

Benefits: Group insurance, RRSP program

Main tasks and responsibilities:

Inbounds and outbounds management (+/- 30% of time)

  • Prepare goods in the warehouse for customer orders
  • Receive goods from suppliers
  • Receive goods from our manufacturing headquarters
  • Properly organize and stock received goods in the rackings and track inventory according to procedures
  • Replenish shelves and place products in the warehouse and in the front-store (Adstore)

Customer service (+/- 30% of time)

  • Respond to incoming calls and emails from customers
  • Handle customer requests and follow up when needed
  • Greet customers at the door and help them with their request and needs
  • Make changes to orders if necessary
  • Receive and enter orders in our ERP system (Microsoft D365)
  • Verify the accuracy of products, quantities, and prices
  • Register and approve orders originating from our B2B e-commerce platform
  • Verify transport and delivery modalities
  • Contact carriers who deliver the goods
  • Complete documentation for carriers
  • Confirm customer orders
  • Create quotes according to customer needs
  • Process the return of goods when necessary
  • Receive payments
  • Participate in the continuous improvement of customer service practices

Customer prospects (+/- 40% of time)

  • Calling contacts (contractors, architects, initiators) related to construction projects in our database to present our company, our products and our services;
  • Send follow-up emails to contacts following calls;
  • Find new construction projects in our database;
  • Update the status of construction projects in our CRM (Salesforce);
  • Assign tasks to technical representatives in Salesforce if a contacted prospect is qualified
  • Follow up with technical representatives to see if assigned leads are converted to customers;
  • Prospecting calls to potential clients;
  • Collaborate with the marketing team to achieve sales strategy goals
  • Attend technical webinars given by our sales team to architects

Requirements:

  • Bilingual (speaks French and English)
  • Have relevant sales or customer service experience
  • Have worked for a manufacturing company (a strong asset)
  • Excellent verbal and written communication skills
  • Possess or be willing to obtain a valid forklift operator's license
  • Proficiency in the Office suite (Excel, Word, etc.)
  • Knowledge of Microsoft D365 ( a strong asset)
  • Knowledge of SalesForce CRM (asset)
  • Ability to work physically for several hours

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Life insurance
  • RRSP match

Work Location: In person

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