Operations & Project Coordinator

We are looking for a high-energy individual to own the flow of our agency. As the Operations & Project Coordinator, you are the undisputed champion of our CRM, ensuring that every project stays on track and every resource is optimized. This is a role for a master organizer who thrives on radical honesty and extreme ownership, someone who can anticipate needs before they arise and move projects across the finish line with precision. If you are a "Radiator" who loves bringing order to a fast-paced creative environment, your seat at the table is waiting.

At Artrageous, we don't just "manage projects"—we empower business growth for our clients through professional-grade digital marketing. We are looking for an Operations & Project Coordinator who wants to champion our agency's workflow and creative team. This is a high-impact role acting as the "right hand" to the owner and account managers, ensuring our team plays offense and our clients are "over-awed" by our deliverables.

The Artrageous DNA: Who You Are

• Extreme Ownership: You don't "pass the buck." You carry the load until the goal is met and take pride in the smallest of the details.
• Mastery is the Minimum: You are a perpetual student. You don't wait to be taught; you are obsessed with learning and finding the best and most efficient path forward.
• Radiate Energy: You solve problems with a high-energy and positive attitude. You leave every room better than you found it.

The Mission: Your Key Responsibilities

• Pipeline Mastery: Oversee the project pipeline within our CRM, ensuring every project moves from initiation to completion with zero friction.
• The Owner's Right Hand: Act as a strategic liaison for the owner, tracking daily tasks, coordinating high-level client communications, and anticipating needs before they arise.
• Resource Alignment: Assign projects and tasks to the creative team, establishing clear deadlines and managing time allocations to ensure project profitability.
• The Voice of the Workflow: You don't just manage the work; you own the delivery. You are responsible for maintaining clear, professional, and proactive communication with clients, ensuring they are informed, confident, and "over-awed" by our progress.
• Scope Protection: Collaborate with account managers to identify out-of-scope work, ensuring we deliver value while maintaining agency health.
• System Innovation: Proactively recommend CRM and workflow enhancements. We value curiosity as a competitive advantage.

Qualifications & Skills

• The "Finisher" Mindset: An assertive ability to get projects across the finish line with accuracy and urgency.
• Organizational Mastery: Exceptional time management skills and the ability to manage multiple high-priority tasks simultaneously.
• Communication: Professional and direct communication skills—radical honesty is our policy.
• Tech Literacy: Proficiency with Google Workspace (Sheets, Docs, Slides). Experience with CRM systems is preferred but not required (we will fuel your education to be successful in the role)
• Discretion: Ability to work with high-level initiatives with absolute discretion and initiative.
• Location: In-person at our Lethbridge, AB office (Commute/Relocation required).
• Hours: Monday – Friday, 8:30 am – 4:30 pm (No weekends).
• Health: Dental and Extended Health Care (after probation).
• Environment: Semi-casual dress, team events, and free on-site parking.

Compensation & Ongoing Education

• Starting Wage $22.00/hour.
• After a successful 90-day probation: automatic raise to $23.00/hour.
• Performance-based raises reviewed semi-annually.
• Ongoing paid education: team members complete a relevant course or book every 90 days (paid by Artrageous upon completion) to help you become an expert in your area of practice.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate:

• Lethbridge, AB T1H 2J1: reliably commute or plan to relocate before starting work (required)

Work Location: In person