Operations & Project Coordinator

This role also includes direct support for the owner, helping manage high-level tasks, coordinate key client communications, and ensure follow-through on priority initiatives across the agency.

**KEY RESPONSIBILITIES**

**Project Oversight and Coordination**
- Oversee the project pipeline in the CRM system, ensuring smooth progress from initiation to completion.
- Assign tasks and projects to appropriate team members considering their skills and workload.
- Establish and communicate clear deadlines and turnaround times to account managers.
- Maintain clear, professional communication with clients and internal stakeholders.
- Support the owner in executing project-based and operational tasks with accuracy and urgency.

**Owner & Client Support**
- Assist the owner with daily task tracking, follow-ups, and organization of ongoing agency priorities.
- Act as a liaison between the owner and internal teams or clients to ensure clarity and alignment on deliverables.
- Draft or relay client communications on behalf of the owner when appropriate.
- Take initiative to anticipate the owner’s needs in managing projects and business operations.

**Resource and Time Management**
- Monitor and manage team members' time allocations to ensure projects are completed within set timeframes.
- Proactively identify and resolve any issues that may lead to project delays or overruns.
- Work closely with account managers to ensure project schedules are adhered to.

**Scope Management**
- Collaborate with account managers to identify opportunities when out-of-scope work is identified and ensure project profitability.
- Ensure that potential additional deliverables are recognized and appropriately documented and processed for billing.

**Reporting and Documentation**
- Maintain accurate records of project timelines, statuses, and resource allocation within our CRM system.
- Regularly report project progress and challenges to senior management.
- CRM Enhancements
- Make recommendations to management on changes and improvements to our CRM and workflow processes to maximize efficiency and enhance systems structures.

**REQUIRED SKILLS AND QUALIFICATIONS**
- Experience with Google Sheets, Docs, and Slides.
- Strong understanding of project management principles and techniques.
- Excellent time management and organizational skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in using CRM systems (preferred but not required).
- Strong communication and interpersonal skills.
- Comfortable acting as the owner's right hand, with the ability to work with discretion and initiative.
- Ability to be assertive when needed and get projects across the finish line.
- High school diploma or higher education.

**PREFERRED QUALIFICATIONS**
- Experience in a similar role is preferred but not required.
- Experience in advertising and marketing preferred but not required.
- Ability to exude a positive and energetic attitude.
- Critical thinking and a common-sense approach to problem-solving.

**Compensation & Ongoing Education**

**Starting wage: $21.50/hour.**
- After a successful 90-day probation: automatic raise to $22.00/hour.
- Performance-based raises of $0.50/hour every 6-9 months.
- Ongoing paid education: team members complete a relevant course or book every 90 days (paid by Artrageous upon completion) to help you become an expert in your area of practice.

**Job Types**: Full-time, Permanent

Pay: From $21.50 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Lethbridge, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2025-06-09