Automotive Service Advisor

3 days ago

Edmonton AB TS X, Canada Master Mechanic Full time

About Master Mechanic

Master Mechanic is a trusted name in automotive repair and maintenance, proudly serving local communities across Canada since 1982. With 50+ locations nationwide, our success is built on integrity, trust, reliability, and professionalism. Our technicians take pride in delivering high-quality workmanship and exceptional customer service every day.

As we expand our operations to Edmonton, we are seeking a highly motivated and experienced Auto Repair Workshop Service Advisor to lead daily operations, manage staff, and ensure exceptional customer service and technical excellence.

About the Role

We are seeking a customer-focused Service Advisor to join our automotive service team (Master Mechanic). As the primary point of contact for customers, you will play a key role in delivering an exceptional service experience by ensuring clear communication, accurate documentation, and efficient coordination between customers and technicians.

Key Responsibilities

  • Greet and assist customers in a friendly, professional manner
  • Consult with mechanics regarding required repairs and available alternatives
  • Clearly explain service recommendations, repair outcomes, and costs
  • Write repair orders and prepare accurate estimates for customer approval
  • Schedule and manage appointments, vehicle drop-offs, and pick-ups
  • Oversee service workflow and ensure timely completion of work
  • Communicate repair status updates and service changes to customers
  • Coordinate parts ordering and ensure parts availability when needed
  • Process customer payments and explain invoices in detail
  • Maintain strong customer relationships to encourage repeat business
  • Follow up with customers after service completion to address any concerns
  • Perform additional duties as assigned

Qualifications & Experience

  • Minimum 1 years of experience in an automotive service department or dealership
  • Previous experience as a Service Advisor or automotive customer service role preferred
  • Strong understanding of automotive repair processes and terminology
  • Ability to explain technical concepts in a clear, customer-friendly manner
  • Valid driver's license with a clean driving record

Skills & Attributes

  • Excellent communication and interpersonal skills
  • Strong listening skills and attention to detail
  • Ability to multitask and thrive in a fast-paced environment
  • Strong problem-solving abilities
  • Comfortable using computers and service management systems
  • Team-oriented with a positive, professional attitude
  • High commitment to customer satisfaction

Why Join Us

  • Supportive and collaborative team environment
  • Opportunity for growth within a reputable automotive service operation
  • Competitive compensation based on experience
  • Fast-paced, customer-focused workplace

Apply today to join a team that values professionalism, transparency, and outstanding customer service.

Job Types: Full-time, Part-time, Permanent

Pay: $16.50-$18.50 per hour

Work Location: In person

  • Automotive Service Advisor

    2 weeks ago

    Edmonton, Canada Access Automotive Full time

    **We're Hiring**: Automotive Service Advisor (Independent Shop) **Job Type**: Full-Time | Competitive Pay | Monday-Friday Are you passionate about vehicles _and_ people? We’re looking for a skilled, friendly, and motivated Automotive Service Advisor to join our growing team! If you can confidently provide repair estimates, explain services clearly, and...

  • Automotive Service Advisor

    1 day ago

    Edmonton, Canada Fat Dog Automotive Full time

    **Overview** We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers seeking automotive repair and maintenance services. Your expertise in automotive repair and exceptional customer service skills will ensure that our clients receive the best possible...

  • Automotive Service Advisor

    1 week ago

    Edmonton, Canada Superior Automotive Repair Full time

    Looking for an Experienced Service Advisor **Responsibilities**: - Work with customers to understand their concerns and properly communicate the issue - Schedule appointments - Order automotive parts and receive deliveries - Clean common areas **Skills**: - 1+ years experience in customer service - Valid driver’s license Others: - Monday to Friday...

  • Automotive Service Advisor

    2 weeks ago

    Edmonton, Canada Red Seal Automotive Full time

    **Job Overview** We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will act as the primary point of contact between customers and our service department, ensuring that all service needs are met efficiently and effectively. You will utilize your mechanical knowledge and customer service...

  • Automotive Service Advisor

    1 day ago

    Edmonton, Canada Speedy Auto Service Full time

    **Our Team at Speedy Auto Service!** Speedy Auto Service is looking for a dedicated and customer-focused **Automotive Service Advisor** to join our team. If you have a passion for the automotive industry, excellent communication skills, and a desire to provide outstanding service, we want to hear from you! **Why Work with Us?** - Competitive wages ranging...

  • Automotive Service Advisor

    3 days ago

    Edmonton, Canada Dalzell's Automotive Maintenance and Repair Full time

    **Never work another evening or weekend** We are looking for a self-motivated Service Advisor for a fast paced automotive maintenance and repair shop that has been going strong in Edmonton for over 65 years. Experience as a service advisor and a broad knowledge of vehicle maintenance and repair is a must. **Requirements**: - Automotive Service Advisor...

  • Automotive Service Advisor

    1 day ago

    Edmonton, Canada Access Automotive Full time

    **Job Summary**: **Responsibilities**: - Greet clients and assist them with their service needs - Provide recommendations on necessary repairs and maintenance based on vehicle assessments - Communicate effectively with technicians to ensure timely completion of services - Handle client inquiries and concerns in a professional manner - Process payments and...

  • Automotive Service Advisor

    1 week ago

    Edmonton, Canada SANDY LANE AUTOMOTIVE WEST Full time

    Job Overview: **Duties**: - Greet customers and assess their service requirements - Building client relationships - Provide recommendations on necessary repairs and maintenance - Accurately estimate costs and timelines for services - Schedule service appointments and follow up with customers - Communicate effectively with technicians to ensure timely...

  • Automotive Service Advisor

    3 days ago

    Edmonton, Canada SANDY LANE AUTOMOTIVE WEST Full time

    **Job Overview** **Duties**: - Schedule clients and assess their vehicle and personal needs - Greet customers and take them through their Sandy Lane Auto experience - Building client relationships - Provide recommendations on necessary repairs and maintenance - Accurately source parts and build accurate estimates within a laid out structure. - Follow up...

  • Automotive Service Technician

    2 weeks ago

    Okotoks, AB TS L, Canada Davis Automotive Group Full time

    Okotoks Nissan is seeking an experienced, professional AUTOMOTIVE SERVICE TECHNICIAN to join our busy teamOkotoks Nissan is part of the Davis Auto Group, and we pride ourselves on our community involvement and family atmosphere where our employees are valued, recognized and respected.Why do you want to join the Okotoks Nissan team?Top Industry Pay – Highly...