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Automotive Service Advisor
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About Master Mechanic
Master Mechanic is a trusted name in automotive repair and maintenance, proudly serving local communities across Canada since 1982. With 50+ locations nationwide, our success is built on integrity, trust, reliability, and professionalism. Our technicians take pride in delivering high-quality workmanship and exceptional customer service every day.
As we expand our operations to Edmonton, we are seeking a highly motivated and experienced Auto Repair Workshop Service Advisor to lead daily operations, manage staff, and ensure exceptional customer service and technical excellence.
About the Role
We are seeking a customer-focused Service Advisor to join our automotive service team (Master Mechanic). As the primary point of contact for customers, you will play a key role in delivering an exceptional service experience by ensuring clear communication, accurate documentation, and efficient coordination between customers and technicians.
Key Responsibilities
- Greet and assist customers in a friendly, professional manner
- Consult with mechanics regarding required repairs and available alternatives
- Clearly explain service recommendations, repair outcomes, and costs
- Write repair orders and prepare accurate estimates for customer approval
- Schedule and manage appointments, vehicle drop-offs, and pick-ups
- Oversee service workflow and ensure timely completion of work
- Communicate repair status updates and service changes to customers
- Coordinate parts ordering and ensure parts availability when needed
- Process customer payments and explain invoices in detail
- Maintain strong customer relationships to encourage repeat business
- Follow up with customers after service completion to address any concerns
- Perform additional duties as assigned
Qualifications & Experience
- Minimum 1 years of experience in an automotive service department or dealership
- Previous experience as a Service Advisor or automotive customer service role preferred
- Strong understanding of automotive repair processes and terminology
- Ability to explain technical concepts in a clear, customer-friendly manner
- Valid driver's license with a clean driving record
Skills & Attributes
- Excellent communication and interpersonal skills
- Strong listening skills and attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Strong problem-solving abilities
- Comfortable using computers and service management systems
- Team-oriented with a positive, professional attitude
- High commitment to customer satisfaction
Why Join Us
- Supportive and collaborative team environment
- Opportunity for growth within a reputable automotive service operation
- Competitive compensation based on experience
- Fast-paced, customer-focused workplace
Apply today to join a team that values professionalism, transparency, and outstanding customer service.
Job Types: Full-time, Part-time, Permanent
Pay: $16.50-$18.50 per hour
Work Location: In person
