Sales Support

Sales Support & Client Enablement Specialist

Application Overview

Languages in Motion is seeking an enthusiastic, organized, and technically minded Sales Support & Client Enablement Specialist to help ensure our clients experience a seamless transition from onboarding to daily use of our services.

Working closely with the Business Development and Operations teams, you will assist in onboarding new clients, configuring and deploying our platforms, training users, and providing ongoing support through regular check-ins and system maintenance. You'll act as the key operational point of contact for clients after the sale is made, ensuring their systems run smoothly, their staff are well-trained, and any configuration or technical needs are handled promptly and professionally.

The ideal candidate is friendly, confident in delivering presentations, tech-savvy, and thrives in a structured, fast-moving environment, particularly when supporting police services, medical professionals, and other public-sector organizations where reliability and accuracy are paramount.

Location: Calgary, Alberta (Onsite/In-Office)

Employment Type: Full-time, Permanent

Salary: TBD

Anticipated Start Date: November 2025

Application is at the bottom of this page.

Responsibilities

• Partner with Business Development Representatives (BDRs) to assist in product demonstrations, presentations, and follow-up technical walkthroughs.
• Provide implementation outlines, deployment plans, and training proposals to support the sales process.
• Coordinate client onboarding schedules and ensure all pre-launch requirements are met.
• Keep accurate and up-to-date records of all activities and communications within the CRM system.

• Deliver engaging and tailored training sessions to diverse professional audiences, including police officers, medical professionals, administrators, emergency communicators, and corporate clients.
• Create, maintain, and update client-specific user guides, training videos, and documentation.
• Conduct refresher training and follow-up sessions to ensure continued client competence and confidence in LiM's systems.
• Record attendance, training completion, and user performance data for reporting and quality control.
• Liaise with the Marketing team during service launches to ensure maximum awareness of LiM's services for both external and internal stakeholders

• Configure software environments for new clients, including creating user accounts, assigning permissions, and customizing interface settings to suit client needs.
• Manage user record maintenance, including additions, deactivations, and profile updates.
• Assist clients in setting up integrations, alerts, and reporting features as required.
• Adjust configurations in response to evolving client requirements or service upgrades.

• Serve as the main point of contact for client support requests related to training, platform usage, and technical configuration.
• Conduct regular check-ins (monthly or quarterly) with client contacts to ensure system health, user satisfaction, and proper utilization of LiM's tools.
• Monitor client usage patterns and proactively reach out when engagement or compliance indicators drop.
• Provide professional and prompt responses to service inquiries, coordinating with internal teams to resolve issues quickly.
• Identify opportunities for additional services, feature adoption, or workflow improvement, and communicate them to the Business Development team.
• Flag expiring contracts and ensure renewals are dealt with by the corresponding BDR.

• Perform regular audits of system logs, user activity, and usage reports to identify irregularities or technical problems.
• Troubleshoot user-reported issues and coordinate resolution with LiM's technical support or development teams.
• Document common technical issues and develop self-help resources or FAQs to improve client self-sufficiency.
• Recommend and help implement continuous improvements to onboarding and support processes.

• Manage and track client implementation milestones to ensure timely completion and successful deployment.
• Collaborate cross-functionally with Operations, Development, and Client Success teams to align priorities and ensure service excellence.
• Communicate client feedback to leadership and contribute to internal knowledge-sharing initiatives.

Qualifications

• Post-secondary education in Communications, Business, Project Management, or a related technical discipline (or equivalent experience).
• 2–4 years of experience in client onboarding, software implementation, or customer support—preferably within SaaS, service delivery, or technology.
• Excellent verbal and written communication skills with a strong ability to present confidently to professional audiences.
• Demonstrated technical aptitude: comfortable navigating dashboards, managing user settings, and performing light troubleshooting.
• Strong organizational and follow-through skills, with the ability to manage multiple projects simultaneously.
• Experience with CRM and project management tools (HubSpot, Salesforce, Asana, or equivalent).
• Clear and professional spoken English (bilingualism in French is an asset).

• Experience supporting clients in public-sector settings such as law enforcement, healthcare, or government.
• Familiarity with SaaS configuration, data maintenance, and access management.
• Basic understanding of project management frameworks (PMP or CAPM an asset).
• High sense of urgency, accountability, and professional courtesy.
• A personable, team-oriented attitude with a commitment to client success.
• Curiosity and genuine interest in an array of different sectors, both public and private

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• Dynamic and collaborative work environment.
• Training and professional development opportunities.

• Help bridge communication gaps across Canada by supporting organizations that serve multilingual and multicultural communities.
• Collaborate with a talented, mission-driven team in a rapidly growing company with strong values and a meaningful social purpose.
• Gain exposure to advanced language-technology tools and real-world impact projects.
• Enjoy clear career growth pathways in Implementation, Technical Support, or Project Management as LiM continues to expand.