Director of Business Development

We are partnered with a national leader in outsourced hospitality/support services for senior living and healthcare. They elevate resident and patient experience through white-glove dining, housekeeping, and support services, backed by rigorous process, safety, and data-driven program design. In addition to industry leadership (Most Admired Company, FORTUNE 500), they are a multi-time recipient of Great Place to Work and Most Admired Company awards.

The company is expanding its retirement-living offering in Western Canada. They're hiring a senior, hunter-oriented
Director of Business Development
(Calgary or Edmonton-based)
to build and own Alberta as a greenfield territory in the first 2-3 years, with a path to Senior Director oversight across Western Canada based on performance in 2-3 years.

Mandate & Responsibilities

• Lead generation & prospecting: Market research to source new opportunities; narrow-and-deep outreach (campaigns, dimensional mail, experiential demos/events).
• Pipeline & forecast: Build a healthy pipeline and accurately forecast wins across month cycles; Year-1 target (approx sites).
• Communication & proposal leadership: Write compelling proposals/RFP-alternatives, letters, and executive presentations; steer multi-threaded communication with client and internal teams.
• Relationship management: Multi-threading (including C-suite) strategies; build long-term account value and referrals across ownership groups.
• Strategic planning: Develop win strategies for contact, relationship management, competitive positioning, and deal structure (including non-RFP, consultative/value selling).
• Database/CRM & reporting: Keep pristine CRM data; complete reports on YTD results, strategic plans, and budgets.
• Negotiations: Develop proposals, present, negotiate, and drive contract execution.
• Internal project mgmt.: Lead/liaise with SMEs (Operations, Finance, HR, IT, Retail Dining) to craft bespoke solutions; quarterback the internal "sale."
• Event management: Plan/support client events, conferences, and showcases with inside BDM + marketing.

The Ideal Candidate Brings

• 5-10 years in an active hunter B2B sales role with uncapped commissions; consistent new-logo wins.
• Sector fluency: Senior Living retirement or hotel/hospitality sales; understands white-glove/retail dining and service excellence.
• Sales craft: Resilient, entrepreneurial, process-focused; elite discovery & questioning; executive presence; strong negotiation.
• Business acumen: Occupancy/P&L levers, pricing/packaging; comfort orchestrating cross-functional teams.
• Time/territory management: Thrives with autonomy; excellent at prioritization, time-blocking, and managing travel schedule; meets deadlines.
• Location: Calgary or Edmonton (Remote)
• Travel: 30% - 50% across Alberta, Toronto 4×/yr for quarterly company meetings.

What They Offer

• Compensation: $120K - $130K salary + $200K - $230K OTE in Year 1 (uncapped, margin-based).
• Comprehensive health, vision, dental for eligible associates; RRSP match (50%); 3 - 4 weeks of PTO; car allowance (~$400 bi-weekly) + gas card.
• Wellness: Dedicated mental health & wellness initiative plus 24/7 EAP access and resources for mental, physical, spiritual, and financial wellbeing.
• Inclusive culture with associate-led councils; Listen, Learn, and Act commitments; "Stronger Together" ethos.
• Award-winning culture: Recognized on major workplace and industry lists (e.g., Great Place to Work, Best Workplaces in Retail & Hospitality, FORTUNE Global 500, FORTUNE World's Most Admired Companies).

Interested candidates, please note:
Our team checks for new applicants every day and while we would love to be able to engage with each of you personally, given the high volume of applicants we receive, we are only able to contact candidates who are best suited for this role.

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