Community Coordinator, Fan Care

Locations: Vancouver, British Columbia, Canada

• Location: Vancouver
• Country: Canada

Role ID

211345

Worker Type

Regular Employee

Studio/Department

EAX

Work Model

Hybrid

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Community Coordinator

Workplace Type: Hybrid - Vancouver

Reporting To: Community Team Manager

Team: Fan Care

EA's Fan Care organization helps our players get the most fun from their games. We support fans across their EA experiences, from onboarding to resolving issues, while ensuring safe and inclusive online play. We value diverse perspectives that make Fan Care a great place to be and be from.

Your Impact

You will help shape how players experience EA's communities. Partnering with game teams and community leaders, you'll connect players, support engagement, and ensure conversations stay constructive and on brand.

Responsibilities

• Represent EA on forums and community channels, engaging daily with players.
• Create and moderate discussion topics and ensure positive player interactions.
• Report community sentiment and technical issues to internal partners.
• Share insights and ideas for improving community processes and content.
• Collaborate with studios and development teams to support player engagement.
• Moderate challenging situations while maintaining professionalism.

Required Qualifications

• Fluent English communication, written and spoken.
• 2+ years of game or community support experience.
• Customer service skills and understanding of player engagement.
• Ability to manage multiple priorities and meet deadlines.
• Experience tracking performance against Metrics.

Core Skills and Experience

• Familiarity with community or social platforms.
• Clear writing and content creation skills.
• Analytical approach to understanding community trends.
• Experience maintaining composure in fast-paced or high-volume environments.

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$50,400 - $66,600 CAD

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.