Client Care Coordinator

2 weeks ago

Vancouver, British Columbia, Canada Classic LifeCare Full time $38,400 - $48,000 per year

Classic LifeCare is a proud, locally owned and operated home care agency with over 50 years of experience providing high-quality home health care and nursing support throughout BC and Alberta. As an Accredited agency, we are committed to respecting individual choices, enriching lives through compassionate care, and delivering care that enhances quality of life.

We are currently seeking a full-time Client Care Coordinator to join our Vancouver team. This entry-level opportunity offers strong potential for career development within the organization.

Pay rate: $20 to $23 per hour

About the Role:

As a Client Care Coordinator, you will play a key role in supporting our clients and care staff, helping ensure that every individual receives attentive, high-quality care. You'll work closely with our Health Care Workers and Nursing Team, contributing to the legacy of Classic LifeCare through ongoing learning and meaningful connections.

The ideal candidate is empathetic, solutions-focused, and thrives in a fast-paced, team-oriented environment. You'll be responsible for building strong relationships, managing client care schedules, and ensuring prompt, effective responses to client and staff needs.

Schedule: Full-time, Monday to Friday, 8:30 am – 5:00 pm

Key Responsibilities:

  • Manage new client intake, including entering information and setting up care schedules in our system
  • Coordinate and maintain client and staff schedules
  • Collect feedback via phone and home visits to ensure satisfaction
  • Handle general administrative tasks such as phone support and data entry
  • Provide excellent customer service by addressing concerns and resolving issues
  • Assist with HR functions such as screening and interviewing candidates for Health Care Worker and LPN roles
  • Participate in the after-hours on-call rotation

What We're Looking For:

  • A motivated, adaptable individual with strong multitasking skills
  • Excellent communication and active listening abilities
  • Prior experience in customer service
  • High attention to detail and strong time management, especially under pressure
  • Team player with a positive attitude and strong problem-solving skills

What We Offer:

  • Competitive salary with RRSP matching
  • Comprehensive medical and dental coverage
  • Ongoing recognition and support for your contributions

At Classic LifeCare, we value kindness, empathy, joy, respect, and understanding. If you're passionate about helping others and looking to grow in a supportive environment, we'd love to hear from you. Apply today—we look forward to connecting with you soon

Working hours are from Monday to Friday 8:30am to 5:00pm

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