Senior Business Operations Manager

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Who We Are:

At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for unconventional thinkers who appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they've always been done.

What's in it for you?

The People - From our humble origins in our founder's basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big

The Technology - You'll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI's partners which include leading tech giants that will keep you on the cusp of emerging technologies.

Key Responsibilities:

Deal Desk Accountabilities

• Document and maintain SOTI Deal Desk framework for pricing guidance, commercial framework, escalations, and rules of engagement
• Manage daily Deal Desk activities to review deal economics, commercial terms and conditions, operational requirements, and evaluate non-standard pricing and commercial requests
• Business partner with the Regional Sales teams to assess any ad hoc or exceptional deals requiring additional customer/partner analysis, and to validate an appropriate business case for pricing escalations, promotions or incentives
• Assist with coordination and approval of Salesforce inquiries and quote adjustments

Reporting & Analytics

• Provide analysis across pricing and deal structure trends across the region, revenue streams and product sets to advise on future go to market initiatives.
• Provide analysis on approval and rejection rates, identify inefficiencies in sales operations process to drive continuous improvement throughout the sales cycle.
• Deliver ad-hoc reporting and analysis as required.

Desired Skills, Education & Experience:

• 5+ years of Business/ Sales Operations / Reporting experience
• Knowledge of SAAS environment advantageous
• Sales deal desk experience favourable
• Salesforce power user (Reports, Dashboards etc.)
• Proactive solution finder
• Detail and process oriented
• Great communicator
• Works well in a fast paced, entrepreneurial environment
• Great time management skills with a focus on prioritization
• Collaborative team player
• University degree in Business/Finance/Accounting (or relevant experience)

About SOTI

SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provides the tools organizations need to mobilize their operations and optimize their mobility investments.

SOTI extends secure mobility management to provide a flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to the market. We offer careers with #EndlessPossibilities.

What are you waiting for? Apply today

If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.