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Senior Analyst, Business Operations eCommerce
2 weeks ago
The Senior Analyst, Business Operations eCommerce, supports the execution of strategies to enhance eCommerce operations. Responsibilities include data analysis, strategy implementation, process optimization, and cross-functional collaboration to improve efficiency, customer satisfaction, and business growth.
What you'll do...The Senior Analyst, Business Operations eCommerce, supports the development and execution of strategic initiatives to enhance eCommerce operations. This role involves analyzing complex datasets to identify patterns and develop actionable insights. The position may also monitor key performance indicators (KPIs), report findings to leadership, and recommend data-driven solutions to improve operational efficiency and customer satisfaction.
This role also involves managing and optimizing various operational processes, including onboarding, delivery quality, and customer service. The Senior Analyst may work on developing and implementing recruitment campaigns, monitoring application and conversion rates, and improving the user experience through enhancements to application portals and websites. The role may also involve the creation and deployment of marketing strategies, including online advertising, SEO, and referral incentives.
Collaboration with cross-functional teams is essential in this role to drive continuous improvements across all operational components. The Senior Analyst may engage with stakeholders to align on data-driven recommendations, manage service level standards, and address customer and driver concerns. The position also focuses on compliance with internal and regulatory policies, identifying and implementing new technology features to support these requirements.
Additionally, the Senior Analyst may develop and maintain reporting tools and dashboards to provide insights into business performance. This includes automated and ad hoc reporting to facilitate quick, data-driven decisions. The role may involve training and mentoring team members on best practices and staying up-to-date with industry trends to ensure the continuous improvement of eCommerce operations.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others' contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Qualifications:
- Bachelor Degree
- Experience with data analysis tools like Microsoft Power BI, Tableau
- Familiarity with Dataiku - preferable
- Proficient in SQL
- Expertise in MS Excel / Power Query
- Ability to do storytelling with Data
The pay range for this position is $74, $101, Pay will be determined based on relevant experience.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or older
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada
