Senior Business Systems Analyst

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

JOB SUMMARY

This role combines the analytical depth of a Senior Business Systems Analyst with the hands-on expertise of a WMS Consultant and the strategic vision of a Solution Architect. It focuses on the advanced configuration, optimization, and ongoing support of the Blue Yonder Warehouse Management System (WMS), ensuring it meets the organization's logistics, warehousing, and supply chain objectives. This senior role is essential for analyzing business needs, implementing Blue Yonder solutions, and architecting scalable WMS solutions to streamline operations, enhance productivity, and support the company's growth. As a senior team member, you will guide the strategy and execution of critical projects, mentor junior team members, and ensure our solutions remain forward-thinking and aligned with evolving business needs. You will work closely with our clients, operational sites, and user community to ensure we provide the best possible solution and support.

RESPONSIBILITIES:

• Business Analysis & Solution Design:
• Lead in-depth analysis of complex warehousing, distribution, and logistics requirements, translating these needs into detailed functional specifications and systems design for the Blue Yonder WMS.
• Collaborate with key stakeholders to define project requirements, identify system capabilities, and document business processes that can be enhanced through the WMS.
• Design and architect scalable Blue Yonder WMS configurations and solutions that align with long-term company goals, ensuring scalability and adherence to industry best practices.
• System Implementation & Configuration:
• Lead the implementation and customization of the Blue Yonder WMS, including setup, configuration, and testing, ensuring alignment with long-term business goals and operational efficiency.
• Oversee and participate in integration efforts between Blue Yonder WMS and other key systems, including ERP, TMS (Transportation Management Systems), and order management systems, ensuring seamless data flow between systems.
• Customize and fine-tune Blue Yonder modules and configurations to align with business workflows and optimize for efficiency, accuracy, and speed.
• Solution Architecture & System Optimization:
• Design and implement advanced system solutions that improve warehouse operations, inventory accuracy, order fulfillment, and productivity, with an emphasis on long-term scalability and performance.
• Architect and implement advanced WMS features, automation, and innovations to streamline warehouse operations, inventory management, order management, and reverse logistics.
• Continuously assess and adjust the system architecture to ensure it meets future business needs and integrates seamlessly with evolving technology solutions.
• Support & Continuous Improvement:
• Lead post-implementation support, troubleshooting, and optimization efforts to ensure sustained system performance, user satisfaction, and ongoing business process improvement.
• Identify, recommend, and implement strategic enhancements to the WMS to drive long-term operational efficiencies and cost reductions.
• Act as a senior subject matter expert (SME) on the Blue Yonder WMS, providing thought leadership and guidance on best practices, new features, and system innovations.
• Training & Documentation:
• Mentor and train junior analysts and operational teams, ensuring proficiency in the use and administration of the Blue Yonder WMS.
• Create and maintain comprehensive technical and user documentation, including training materials, system configurations, process flows, and system architecture diagrams.

Lead knowledge transfer sessions to internal teams, empowering them with the expertise required for troubleshooting and system maintenance at a high level.

• Cross-Functional Collaboration:
• Serve as a bridge between IT, operations, and external vendors to align WMS configurations with broader business strategies.
• Drive and lead cross-functional teams through strategic initiatives, ensuring the alignment of WMS solutions with organizational goals.
• Conduct periodic reviews and strategic planning sessions with stakeholders to assess performance, gather feedback, and identify areas for system or process improvements.

EDUCATION:

• Bachelor's degree in any of the following: Computer/Software Engineering, Supply Chain Management or related field

EXPERIENCE:

• Minimum of 5-8 years of experience with Blue Yonder WMS or similar warehouse management systems, including implementation and configuration.
• Proven experience with business systems analysis, solution design, and/or solution architecture within the supply chain or logistics environment.
• Demonstrated leadership experience in cross-functional project management and business process analysis, including the ability to mentor junior analysts and lead teams in successful project delivery.
• Experience working with senior leadership and stakeholders to drive strategic initiatives and align system implementations with business goals.
• Experience in industries such as 3PL, retail, e-commerce, or manufacturing is preferred.
• Experience with Azure, Power BI, or other data analysis and reporting tools is an asset.

TECHNICAL SKILLS:

• In-depth knowledge of Blue Yonder WMS modules, including inventory control, order fulfillment, picking/packing, shipping, and receiving.
• Advanced knowledge of integration protocols and tools, including API, EDI, and SQL for data management and reporting.
• Proficiency with Blue Yonder configuration tools, business logic, and system architecture for customizing solutions.

CORE COMPETENCIES:

• Excellent communication skills, with the ability to work effectively across departments and with non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a high attention to detail.
• Ability to manage and lead high-impact projects from inception to completion, ensuring alignment with business objectives.
• Strong ability to mentor, guide, and develop junior team members and contribute to their professional growth.
• Willingness and ability to travel as needed.

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family's well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.