Senior Vice President, Operations – Senior Living

Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We're seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today

Mission

Reporting to the President of Cogir Senior Living Canada, the Senior Vice President, Operations (SVP Operations, Senior Living) is responsible for leading all aspects of the English-speaking Canadian Senior Living business. This includes developing and executing a strategic plan for the Senior Residences group that aligns with the company's overall vision and mission.

The SVP Operations plays a critical role in shaping the company's strategic and operational direction, with full profit and loss accountability for financial performance, profitable growth, and operational excellence.

This leader will oversee a team of Regional Vice Presidents of Operations and Senior Regional Directors across Operations, Clinical Services, Resident Experience, and Operational Rollout. The role also involves building strong relationships and collaborating closely with support functions such as Marketing, Strategic Procurement, IT, HR, and Finance. Additionally, the SVP Operations serves as the primary point of contact with clients.

Key Responsibilities

• Lead the team to achieve and exceed P&L and occupancy targets.
• Promote and uphold Cogir's culture, ensuring it is embraced and demonstrated across the organization.
• Drive high engagement and satisfaction results among both employees and residents.
• Continuously review and improve operational processes for greater efficiency.
• Lead continuous improvement initiatives to achieve excellence in service delivery.
• Present monthly performance results to clients.
• Contribute to business development efforts to secure new management contracts.
• Partner with the marketing team to develop dynamic marketing and sales programs that highlight the company's value proposition and strengthen brand recognition.
• Instill a deep commitment to exceptional resident service, ensuring every part of the organization anticipates and delivers outstanding customer satisfaction to residents and their families.
• Stay informed of trends in retirement living and ensure the company remains at the forefront of innovation and competitive offerings.
• Actively participate in relevant industry associations, such as the Ontario Retirement Communities Association (ORCA) and national associations where appropriate.
• Develop strategic partnerships with external businesses to enhance the company's core and optional service offerings.
• Define and implement clear KPIs, rigorously managing performance to drive continuous improvement.
• Ensure new hires are effectively onboarded and fully aligned with the company's values and high-performance culture, while also working to reduce turnover.

Required Education, Credentials, and Experience

• Minimum of 10 years' experience leading a geographically distributed, multi-site/location, customer service-driven organization.
• Experience in retirement living and/or clinical care, or a closely related sector such as hospitality, retail, healthcare, or food service.
• Significant P&L accountability, with a proven record of identifying growth opportunities and delivering revenue increases. Demonstrated success in developing and executing strategies that meet or exceed objectives.
• Authentic passion for delivering exceptional results and inspiring employees to enhance customer experience.
• Ability to navigate regulated environments and manage unionized settings.
• Strong change leadership capabilities with a continuous improvement mindset.
• Proven operational expertise to drive consistency, standardize processes, and ensure flawless execution.
• Ability to work collaboratively with senior leaders and employees across the organization to foster a team-oriented culture.
• Demonstrated capability to build and lead large, high-performing teams, with potential for future senior leadership roles.
• Exceptional written and verbal communication skills, with a confident and engaging presence. Strong presentation skills for boards, executive teams, and strategic sessions.

Core Cultural Behaviors

Cogir's culture goes beyond word, it is embedded in our DNA and guided by our core values: human focus, creativity, and excellence. The SVP Operations will embody non-negotiable behaviors such as teamwork, accountability, dedication, and results orientation. Above all, this leader will foster and champion our intrapreneurial culture throughout the organization.

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.