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Assistant Store Manager

2 hours ago

Nanaimo, British Columbia, Canada House of Knives Full time

Assistant Store Manager

House of Knives – Woodgrove Centre

Are you a natural leader who thrives in a relationship-building, specialized retail environment? Do you love working with people, building strong teams, and delivering exceptional customer experiences?

House of Knives is looking for an Assistant Store Manager to help lead our store, support our team, and drive results — while having fun doing it.

This is an exciting opportunity for someone ready to take the next step in their retail leadership career with a proudly Canadian-owned and operated company that values knowledge, integrity, and craftsmanship.

What You'll Do

As an Assistant Store Manager, you'll work closely with the Store Manager to keep the store running smoothly and successfully. Your role will include:

Leadership & Operations

  • Supporting daily store operations, sales performance, and profitability
  • Acting as Manager on Duty when required
  • Helping execute company initiatives, policies, and operational standards
  • Monitoring KPIs and assisting with scheduling and expense control
  • Ensuring a clean, safe, and well-organized store environment

Team Development

  • Coaching, training, and mentoring sales associates
  • Helping foster a positive, respectful, and inclusive workplace
  • Supporting performance feedback and development conversations

Customer Experience

  • Leading by example with outstanding customer service
  • Supporting sales initiatives, loyalty programs, and customer engagement
  • Helping train staff in product knowledge and customer connection

Inventory & Merchandising

  • Assisting with inventory management, receiving, and stock organization
  • Supporting inventory counts and shrink prevention
  • Ensuring promotional and visual merchandising standards are executed on time

Security & Compliance

  • Promoting a secure environment for staff and customers
  • Supporting product security and incident handling
  • Following company safety, emergency, and compliance guidelines

What We're Looking For

  • Retail leadership or supervisory experience (Assistant Manager experience is an asset)
  • Strong communication, problem-solving, and people-leadership skills
  • A customer-first mindset with a passion for selling and service
  • Reliable, adaptable, and able to stay calm under pressure
  • Comfortable using POS systems and basic Microsoft Office tools
  • Availability to work weekends and holidays as needed

Why House of Knives?

  • Be part of a respected Canadian retailer with a strong brand and loyal customers
  • Opportunities for growth and career development
  • Comprehensive benefits package
  • A great work/life balance and a small, family business vibe
  • A supportive leadership team that values teamwork and accountability
  • A role where your leadership truly makes a difference every day

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 32 – 40 per week

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

Work Location: In person