Program Manager Assistant

For over 50 years, Downs Construction Ltd. has been a trusted provider of superior restoration services in Victoria, Nanaimo and Duncan.

What sets us apart? We prioritize our people. When our team feels supported, they deliver exceptional service to our customers and community. We foster growth, recognize contributions, and ensure every voice is heard—because your success is our success.

If you're looking for a workplace where you're truly valued, have opportunities for professional growth, and can enjoy the journey along the way, we'd love to hear from you.

Our values guide us every day:

• Helping Others in Need: Treating everyone with care and respect.
• Our People: We prioritize our employees' well-being and professional growth.
• Excellence: Striving for the highest standards in all we do.
• Innovation: Leveraging technology to deliver outstanding results.
• Planet: Leading sustainability efforts to protect our planet.
• Community: Supporting local initiatives like the Harbor Side Boys & Girls Club.

At Downs Construction, you'll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at

The Project Manager Assistant (PMA) works directly with the Project Manager (PM). This position focuses on assisting the Project Manager with each job, ensuring all facets of the workflow is seamless. These duties could include but are limited to: creating job files, providing timely updates to all stakeholders, estimating costs, and maintaining accurate and up to date information on active files, all while providing excellent customer service to our clients. The PMA will assist the PM with contacting and scheduling the sub-trades to ensure the scope of work is followed within the provided budget.

Work closely with PM to meet the following responsibilities:

·       Contacting customers and homeowners to gain and pass on job information.

·       Managing job-related documents.

·       Creating tasks and sending timecards.

·       Apply for building permits and meet building inspectors.

·       Scheduling and dispatching subtrades.

·       Assisting the PM with on-site estimates for residential and commercial mitigation and reconstruction.

·       Liaising with appropriate departments, sub-trades, homeowners, and adjusters of the status of work. Inspect progress and work quality throughout the project lifespan.

·       Liaising with appropriate departments and sub-trades to ensure that work is completed on time, on budget and meets Downs Construction's quality standards.

·       Delivering exceptional customer service to insurance stakeholders, homeowners and property managers. Be proactive in resolving customer service issues.

·       Ensuring all relevant safety standards are followed per Downs Construction and WorkSafeBC requirements.

·       Proficient with all Microsoft Office programs (Excel, Word, and Outlook).

·       Construction and/or restoration experience.

·       Understanding of insurance claims and property management as they relate to restoration.

·       Good communication skills (verbal, written and interpersonal).

·       Proven ability to work both independently and within a team to drive successful projects.

·       Valid BC driver's license with a satisfactory driver abstract.

·       Passing a criminal record check.

·       Outstanding customer service skills.

·       Adaptable to sudden changes.

·       Proficient with all Microsoft Office programs (Excel, Word, and Outlook).

·       Experience with Encircle is an asset.

·       Knowledge and experience with Xactimate is an asset.

·       Must be organized and have strong interpersonal skills and negotiation skills.

·       Being punctual and having an eagerness to learn is essential to the role.

·       You must be a team player that is willing to go above and beyond to help your team.

After completing your probation period of three months, some of the benefits we offer include:

• FREE Extended Health and Dental Benefits
• Tuition Reimbursement.
• $500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
• $750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
• An additional $500.00 per year for single plans and $ per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.

Compensation

• Salary: $ $32.00 per hour (based on experience)

We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you've found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we'll help you achieve your goals, both professionally, and personally.

Downs Construction Ltd. supports career advancements and continuous training

Applicants must be legally authorized to Work in Canada

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

If you need any accommodations for your interview, please email as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.