Accounts Receivable Supervisor

About Us

The HAP Group of Companies, based in Delta, BC, is a proudly Canadian, asset-based transportation provider. Founded in 2006 with a single truck, HAP has grown into a major industry leader with over
250 tractors
and
800 pieces of rolling stock
. We service the Ports of Vancouver and major rail terminals, offering a full suite of transportation solutions including ocean and rail drayage, transloading, warehousing, container yard services, and highway operations across Western Canada and the Continental USA.

If you are committed to exceptional customer service, have a positive attitude, and thrive in a fast-paced, team-oriented environment, we invite you to explore this opportunity.

We are currently seeking an
Accounts Receivable Supervisor
to join our Accounting team.

Job Duties

• Lead and support a team of 3–4 AR/Billing staff, ensuring accuracy, productivity, coaching, and performance development.
• Oversee the full Accounts Receivable cycle, including invoicing, billing accuracy, collections, cash application, and month-end reporting.
• Ensure timely and accurate billing for freight, linehaul, FSC, accessorials, demurrage, storage, and other transportation charges.
• Drive aggressive and proactive collection efforts to recover overdue balances currently stuck in the market, reduce aging, and achieve DSO targets.
• Follow up with customers on outstanding payments, negotiate payment commitments, and escalate high-risk accounts when required.
• Resolve billing discrepancies by coordinating with Dispatch, Operations, Customer Service, and Sales to ensure complete and accurate documentation (PODs, BOLs, rate confirmations).
• Manage customer portals (EDI, carrier portals, freight audit platforms) to ensure correct and on-time invoice submissions.
• Prepare weekly/monthly AR reports, including aging summaries, DSO metrics, cash flow updates, and collection forecasts.
• Implement and maintain AR policies, SOPs, and best practices; identify process improvements and support system enhancements (TMS/QuickBooks/PortPro).
• Maintain accurate records of freight documentation, contracts, rate sheets, and customer agreements while supporting audits with required AR data.
• Build and maintain strong customer relationships to resolve disputes, short payments, and rate issues while ensuring timely collection.

Requirements & Qualifications

• 5+ years of full-cycle Accounts Receivable experience, including collections in a high-volume environment.
• Minimum 2–3 years of AR or Billing experience in the trucking or logistics industry (required).
• Experience supervising or coaching a small AR/Billing team and improving team performance.
• Strong knowledge of transportation billing (rates, FSC, detention, demurrage, accessorials) and customer portals (EDI, freight audit, carrier portals).
• Proficient in QuickBooks and comfortable working with ERP/TMS systems.
• Excellent verbal and written communication skills, with confidence in handling overdue customers, negotiating payments, and resolving disputes.
• Strong analytical skills with the ability to interpret aging reports, identify problem accounts, and implement action plans to reduce DSO.
• Highly organized, detail-oriented, and able to meet deadlines in a fast-paced environment.
• Proactive, assertive personality with strong judgment, problem-solving ability, and comfort managing escalations.
• Post-secondary education in Accounting, Finance, Business, or a related field preferred.

Benefits

• Competitive Pay
• Extended Medical, Dental Benefits Package (single or family)
• Friendly atmosphere with support from an amazing team
• Opportunities to learn the industry and advance
• Monday to Friday shift

Additional Details

• Strictly no phone calls regarding this position.
• Walk-in inquiries will not be accepted.
• Only shortlisted candidates will be contacted for an interview.
• This is an on-site position at our Delta Office:
• 7954 Webster Road, Delta, BC V4G 1G6