Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative (CSR)
Location: Mississauga, ON
Job Type: Full-Time
Company: Essential Insurance Brokers Ltd.
About Us:
At Essential Insurance Brokers Ltd., we're committed to supporting our clients with personalized, trustworthy, and comprehensive insurance solutions. As our brokerage continues to grow, we're looking for a reliable and detail-oriented Customer Service Representative (CSR) to join our team and provide critical administrative and service support to our brokers and clients.
Position Overview:
The CSR is responsible for assisting brokers with the back-end processing of personal and/or commercial insurance files. You will support the team by handling documentation, data entry, policy changes, endorsements, and client communications as needed.
Key Responsibilities:
- Process endorsements, renewals, cancellations, and new business documentation.
- Review client files for accuracy and completeness, ensuring compliance with underwriting guidelines.
- Communicate with insurance carriers to obtain quotes, policy documents, and updates.
- Assist brokers with administrative tasks and client follow-ups.
- Maintain client records in our broker management system.
- Provide prompt, professional, and friendly support to both clients and internal team members.
Qualifications:
- Minimum 1 year of experience in an insurance support or administrative role (brokerage experience preferred).
- Knowledge of personal or commercial insurance products and processes.
- Strong attention to detail with excellent organizational skills.
- Proficient with Microsoft Office, Broker Management Systems and Rating Software (e.g., Power Broker, Applied).
- Excellent written and verbal communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- RIBO License is an asset but not required.
What We Offer:
- Competitive salary and opportunity for growth.
- Supportive team environment.
- Ongoing training and career development.
- Remote work flexibility
How to Apply:
Please send your resume and a brief cover letter to with the subject line: CSR Application – [Your Name].
Join Essential Insurance Brokers Ltd. and be a part of a dynamic team that values professionalism, integrity, and top-tier customer service.
Job Type: Full-time
Pay: $38,000.00-$45,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: Hybrid remote in Mississauga, ON L4Z 1S6
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