Customer Service Representative

2 weeks ago

Mississauga ON LZ S, Canada Essential Insurance Brokers Ltd. Full time $38,000 - $45,000 per year

Job Title: Customer Service Representative (CSR)

Location: Mississauga, ON

Job Type: Full-Time

Company: Essential Insurance Brokers Ltd.

About Us:

At Essential Insurance Brokers Ltd., we're committed to supporting our clients with personalized, trustworthy, and comprehensive insurance solutions. As our brokerage continues to grow, we're looking for a reliable and detail-oriented Customer Service Representative (CSR) to join our team and provide critical administrative and service support to our brokers and clients.

Position Overview:

The CSR is responsible for assisting brokers with the back-end processing of personal and/or commercial insurance files. You will support the team by handling documentation, data entry, policy changes, endorsements, and client communications as needed.

Key Responsibilities:

  • Process endorsements, renewals, cancellations, and new business documentation.
  • Review client files for accuracy and completeness, ensuring compliance with underwriting guidelines.
  • Communicate with insurance carriers to obtain quotes, policy documents, and updates.
  • Assist brokers with administrative tasks and client follow-ups.
  • Maintain client records in our broker management system.
  • Provide prompt, professional, and friendly support to both clients and internal team members.

Qualifications:

  • Minimum 1 year of experience in an insurance support or administrative role (brokerage experience preferred).
  • Knowledge of personal or commercial insurance products and processes.
  • Strong attention to detail with excellent organizational skills.
  • Proficient with Microsoft Office, Broker Management Systems and Rating Software (e.g., Power Broker, Applied).
  • Excellent written and verbal communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • RIBO License is an asset but not required.

What We Offer:

  • Competitive salary and opportunity for growth.
  • Supportive team environment.
  • Ongoing training and career development.
  • Remote work flexibility

How to Apply:

Please send your resume and a brief cover letter to with the subject line: CSR Application – [Your Name].

Join Essential Insurance Brokers Ltd. and be a part of a dynamic team that values professionalism, integrity, and top-tier customer service.

Job Type: Full-time

Pay: $38,000.00-$45,000.00 per year

Benefits:

  • Casual dress
  • Flexible schedule
  • On-site parking

Work Location: Hybrid remote in Mississauga, ON L4Z 1S6

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