Program Manager

Job Purpose
The Program Manager will oversee the daily operations of the Safe Centre of Peel – Brampton with a strong systems perspective. This includes maintaining the highest standards in programming and service delivery. The Program Manager will also be responsible for leading and facilitating the collaboration between the Safe Centre partners to effectively serve those affected by intimate partner violence.

Duties and Responsibilities

Management

• As a member of the CFSPD management team, participate in the development and implementation of agency-wide policies and procedures.
• Available to agency staff, students, volunteers, and interns on a rotational basis.
• Create and monitor program budget and operational requirements.
• Actively participate as a team member of the Management Team, which includes responsibility for initiating, planning, and evaluating over-arching agency client services, annual program operating plans, quality improvement processes, special projects and contributing to business planning.
• Participate in organizational strategic planning, implementation, and evaluation.
• Participate in grant writing.

Supervision

• Responsible for recruitment, program orientation, professional development, performance management and evaluation of staff, practicum students and volunteers.
• Responsible for setting performance standards and goals for the staff at the Safe Centre.
• Provide assessment, consultation, and analysis of the needs of clients to determine individual case plans and appropriate intervention/support.
• Provide crisis consultation and manage all escalated complex cases.
• Proactively mitigate and assess risk and engage in risk management as needed.
• Plan and facilitate team meetings.

Program Management

• Ensure the Safe Centre model is functioning at its highest capacity and serving the best interests of our community.
• Assist in the development of short- and long-term plans for programs, monitor progress, assure adherence and evaluate performance.
• Develop and maintain relationships with existing and new partners at Safe Centre and explore ongoing opportunities for collaboration.
• Supervise, train and evaluate staff, students, and volunteers, and provide conflict resolution as necessary.
• Liaise with partner agency supervisors on the operations and needs of the centre.
• Chair of the Supervisory Committee for the Safe Centre.
• As a member of the leadership team, participate in the development and implementation of agency-wide policies and procedures.
• Manage indirect services, administrative duties, and client statistical reporting systems.
• Perform other duties as assigned.

Community Involvement

• Positively and professionally represent CFSPD and the Safe Centre in the community by participating and collaborating with community partners on various projects and initiatives as requested.
• Network with external sources in the exchange of information through public speaking, providing in-service training, attending conferences and symposiums.
• Maintain current and up-to-date knowledge of community resources.
• Coordinate collaborative community and institutional partnership initiatives to ensure compliance with established agreements and protocols regarding service development and delivery, supervision, cost sharing, evaluation, and conflict resolution.
• Consult with collateral contacts to communicate information and advocate on behalf of clients and agency.
• Develop, recommend, and ensure implementation of outreach activities and documentation of outreach efforts.
• Maintain relationships with regional, provincial, national, and international groups as required.

Other

• Participates in agency fundraising activities as deemed appropriate and necessary by Senior Management.
• Attends required agency activities and meetings.
• Perform other duties as assigned.

Qualifications

• Master's degree in social work, psychology, education, or related field.
• Minimum of 3 years' experience working as a manager; experience at a non-profit social services organization preferred.
• Registration (or eligibility for registration) with a health-regulated college (e.g. College of Registered Psychotherapists, OCSWSSW, etc.)
• Thorough understanding of gender-based violence and intimate partner violence.
• Works from an anti-oppression framework and a strong systems perspective.
• Knowledge and experience with crisis intervention techniques required.
• Comfort navigating complex systems and structures.
• Strong interpersonal skills and proven ability to establish, maintain and nurture teams, and productive working relationships with other community-based organizations.
• Exceptional organizational skills to manage multiple priorities.
• Ability to work with a forward-thinking mindset in a fast-paced and ever-changing environment.
• Strong conflict resolution skills.
• Demonstrated experience in report writing.
• Second language considered an asset.

Working Conditions

• Some travel will be required to satellite offices, meetings, conferences, and seminars.
• Some evening work is required.

Physical Requirements

• The incumbent will have to spend long hours sitting and using office equipment and computers. The incumbent may also have to do some light lifting of supplies and materials from time to time.

Direct Reports May Include

• Program Coordinator – Survivor Engagement and Outreach
• Client Navigator
• Mobile Client Navigator
• Triage Client Navigator
• Child and Family Resource Worker