Resort Manager

About Parkbridge Lifestyle Communities  

Parkbridge Lifestyle Communities is Canada's leading developer and owner/operator of 90 residential and resort communities in six provinces from coast to coast. Parkbridge enriches the lives of Canadians by enabling couples to buy their first home sooner, seniors to downsize and enjoy a more carefree retirement, and families to vacation at RV resorts that benefit from activity programs and included amenities. An operating platform of QuadReal Property Group, Parkbridge manages and continually invests in the properties it owns and operates, creating a longstanding relationship with our customers and vibrant communities with quality amenities.  

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About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Role Description

The Resort Manager will be responsible for the operations and supervision of Lonesome Pine.

Our Resort Managers are responsible for operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties.  They are ambassadors of the Parkbridge brand, and the heart of our communities.

This is a year-round position.  The major areas of responsibilities include: creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties. 

What people say about you:

You are a natural leader, who thrives on creating community in the workplace. You believe people are your greatest asset as a manager.  And you strive to help them improve. You have a keen interest in the financials of a business, and how profits are made. You think like an investor. You have high-standards for customer service, and believe that there is a solution for every problem. 

What you bring to the table:

You have solid management experience in the hospitality or hotel industry.

You have excellent interpersonal skills, and can communicate with people at all levels.  You are proficient in Word, Excel, and Outlook.  You understand the financials of a business, and have success in creating and managing budgets.

You thrive on change, and problem-solving, and love to be challenged.

What you will be doing:

Customer Relations

• Train staff on how to effectively deliver exceptional customer service
• Build solid brand recognition for the property based on delivery of service
• Ensure safe and enjoyable environment for guests and employees
• Weekly "walk the property" tours
• Ensure customer complaints are dealt with quickly and in person
• Work with functional areas including (HR, H&S, Finance, IT, etc.).

Personnel Management

• Develop/mentor property staff
• Build an effective team around the resort staff (R&M, Admin, etc.)
• Hire, train and supervise staff as required
• Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
• Schedule and monitor shift-coverage based on business needs

Resort Operations & Administration

• Promote a business environment that is customer friendly
• Be a positive role model for staff
• Lead by example in a team-based work environment
• "Think like an investor" by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
• Hire staff who will enhance the customer's experience and the positive image of the resort
• Monitor occupancy and work closely with the Regional Manager and Marketing Team on increased bookings.
• Support management and fully implement its policies, procedures and rules
• Regularly attend regional meetings
• Promote and maintain a positive working relationship with all business partners
• Handling all outgoing and incoming mail, courier packages and registered mail as required
• Coding of invoices, expense claims, petty cash
• Preparing, administering and monitoring excel spreadsheets for utilities tracking
• Oversee maintenance and repairs, coordinating with maintenance staff or contractors
• Respond to emergency situations

Financial

• Assist with annual resort budget preparation
• Administer expense claims and petty cash
• Coding of invoices, expense claims, petty cash
• Ensure all financial transactions are properly recorded and tracked
• Ensure employee timekeeping and payroll activities are properly executed
• Produce all invoices for clients
• Ensure information/reports provided to management are timely, accurate and on-target
• Procure goods and services according to protocols established by management

Health and Safety

• Ensure all resort activities are conducted in a safe and environmentally responsible manner
• Ensure that all resort facilities are maintained in safe condition
• Immediately notify management when resort operations are unsafe and/or beyond normal repair
• Ensure all employees are aware of the resort's safety procedures and are proficient in the use of its safety equipment

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Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.