Business Analyst

About JEA

James Evans and Associates, Ltd. is a Victoria-based company that has been doing business in Canada and the United States for over 40 years. We have an excellent, well-established reputation in the Canadian and US pension industry. JEA offers SaaS and on-premises pension system administration solutions, along with pension system consulting services to a variety of clients with a diversity of needs. With over 40 years of history, JEA has proven we are both adaptable and reliable - and that, above all, we strive to form true partnerships with our clients, ensuring we develop, implement and support the "best in class" pension solutions for their organizations and members.

Position Description

The Business Analyst is the key liaison between clients and JEA's technology teams, enabling the development and implementation of pension administration systems. The Business Analyst works closely with clients to gather, analyze and document functional requirements; oversees communications and approval frameworks to support the effective management of client relationships; and collaborates with architects, developers and testers to design, test and implement technology solutions.

Key Responsibilities Include

• As a member of a project team:
• a. Conducts and participates in a variety of forums (e.g. meetings, teleconferences, demonstrations, walk-throughs, etc.) to gather information, perform analysis, resolve issues, collaborate and develop or fine-tune solutions with clients, contractors and colleagues.
• b. Identifies gaps between clients' current and desired functionality.
• c. Develops a comprehensive understanding of clients' operational requirements.
• d. Defines business requirements and prepares recommendations for process improvements/new functionality.
• e. Conducts research and analysis of business, regulatory and other requirements.
• f. Provides information and demonstrations to clients regarding proposed solutions and responds to feedback.
• g. Contributes to a variety of related activities (e.g. client training, post-implementation reviews, etc.).
• Manages client relationships:
• a. Conducts issues-management: identifies issues; develops options/solutions; and communicates with colleagues/clients.
• Contributes to the development of client solutions:
• a. Collaborates with architects, developers, and testers to identify and fine-tune technology solutions.
• b. Participates in the development and implementation of client change management strategies.
• c. Provides business focused support during various phases of technology solution development, including quality assurance and client acceptance testing, etc.
• d. Leads, participates on, and contributes to project teams, providing business analysis expertise and carrying out tasks that contribute to the timely completion of project objectives and reporting.
• Collaborates with other business analysts and contributes to the development and implementation of improvements regarding all aspects of the company's business analysis policies, procedures and best practices.
• Prepares/delivers a variety of presentations and documents (e.g. functional documentation; reports; recommendations; etc.).
• Monitors industry-wide best practices in business analysis and maintains state-of-the-art knowledge and abilities in the field.
• Contributes to the positive corporate culture within the company, and the reputation of the company within the community, sector, and industry.
• Performs other related duties, within the context of the role.

Job requirements

• Degree or diploma in business administration and/or an IT discipline, preferred.
• Pension Plan Administration (PPAC) and/or Certified Employee Benefit Specialist (CEBS) designation, preferred.
• Preferably working towards obtaining Certified Business Analysis Professional (CBAP) or Project Management Institute Professional in Business Analysis (PMI-PBA), or equivalent certification or experience.

Recent (within the past 5 years), related, experience:

• Must have 3 years of experience as a business analyst, working closely with clients to identify operational requirements and developing documentation to guide the configuration and development of technology solutions.
• Experience in pension plan administration, preferred.
• Experience in pension system development, preferred.

Other requirements

• Must be eligible to work in Canada.
• Must be able to obtain and maintain security clearance as a condition of employment.
• Must be willing to work outside normal work schedule on occasion, where needed to achieve deadlines.
• Frequent travel is a requirement for many projects.

Knowledge of:

• Employer-sponsored pension plans.
• All aspects of business operational analysis including industry standards and best practices.
• The software development life cycle, including Waterfall and Agile methodologies.
• Project management fundamentals.
• Information management including privacy and security considerations.
• Familiarity with the following, depending on project assignment: MS Suite of Products, TestTrack SSCM, SQL, JIRA, BI Publisher, TopTeam

Skills and abilities:

• Oral and written English communication; presentation skills and attention to detail when communicating.
• Able to manage multiple priorities and consistently produce results within timelines.
• Critical thinking, analytical, problem solving and judgment skills.
• Able to develop and maintain positive working relationships with internal/external contacts.
• Able to use standard office applications.

Perks

• Our Victoria office is near the Selkirk Trestle, close to the city centre with great dining-out options and easy access to the Galloping Goose Trail.
• Our Winnipeg office is located downtown in the middle of the Sports, Hospitality and Entertainment District, one block from the Winnipeg Jets' arena.
• Flexible work location (home or office).
• Flexible work hours.
• Casual dress.
• A company that's committed to a work-life balance.
• Friendly, easy-to-get-along-with team where open dialog and knowledge-sharing is encouraged and promoted.

Location

JEA has offices in Victoria, BC, and Winnipeg, MB, as well as remote workers across Canada. We encourage applicants from all of Canada to apply.

We are committed to an inclusive, accessible workplace and provide accommodations for candidates with disabilities throughout the recruitment process.

Job Types: Full-time, Permanent

Pay: $90,000.00-$120,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Application question(s):

• What are your salary expectations for this role?
• For the purposes of obtaining a security clearance, have you lived in Canada for the last 5 consecutive years without leaving for a period of 6 months or longer?

Experience:

• Employer-sponsored Pensions: 1 year (required)
• software development life cycle: 1 year (required)
• Business analysis: 3 years (required)

Work Location: Remote