Guest Experience Specialist

7 days ago

Calgary AB TT E, Canada 0a325c19-13d9-4027-b6d2-93d98a7e4791 Full time $18,000 - $36,000 per year

Company Overview

La Palma Spa is a boutique wellness destination where art and wellness collide. We are dedicated to providing exceptional massages and creating a space that Calgarians never want to leave. Join us as we continue build a sanctuary of relaxation and community.

Summary

We are seeking a Guest Service Specialist to be the welcoming face of La Palma Spa in Calgary. This role is vital in ensuring our guests have a memorable experience from the moment they walk through our doors. If you are passionate about hospitality and creating a peaceful environment, we want to hear from you.

About the Role

We are seeking a reliable, organized, and friendly Guest Experience Specialist to join our team on an on-call basis. You will be the front-facing point of contact for our clients during either evenings, weekends, or when our team members are away. This role requires someone confident working independently at the front desk, ensuring smooth operations and an exceptional guest experience.

Key Responsibilities

  • Answer incoming calls and assist clients with inquiries
  • Book and check out clients using our scheduling and payment system - Jane app
  • Process direct billing for insurance (direct billing experience is required)
  • Receive, sort, and put away linens from our delivery service
  • Maintain cleanliness and organization of the front-of-house area
  • Adhere to opening and closing procedures
  • Manage the flow of the day and support the practitioner team while on duty
  • Provide a welcoming and professional experience for all clients

Requirements

  • Must be able to lift and carry up to 15 lbs without issue (linen deliveries)
  • Strong communication and customer service skills
  • Ability to work independently and prioritize tasks
  • Direct billing insurance experience (mandatory)
  • Comfortable serving as the solo front desk lead during shifts
  • Spa or wellness environment experience is an asset
  • Remain calm while multi-tasking

Position Details

  • On-call schedule: evenings, weekends, and coverage during staff absences
  • Flexible hours based on spa needs

If you're ready to be part of a vibrant team dedicated to wellness and community, we invite you to bring your passion for hospitality to La Palma Spa. Embark on this journey with us—your future guests are waiting for your warm welcome. Please email your resume and cover letter to:

Only those that are invited in for an interview will be contacted. We thank all candidates for applying. Please no cold calls or drop ins.

Job Types: Part-time, Casual

Pay: From $18.00 per hour

Expected hours: 3 – 15 per week

Benefits:

  • Casual dress
  • Company events
  • Store discount

Experience:

  • direct billing: 1 year (preferred)
  • Front desk: 1 year (preferred)

Work Location: In person

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