Automotive Guest Experience Specialist

4 days ago

Calgary, Canada Northstar Auto Group Full time

NorthStar Ford Auto Group is looking for an Guest Experience Specialist to join our busy service department in Northwest Calgary

Are you the type of person that;
- Will do what is necessary to ensure that all guests have the best experience possible?
- Believes that your coworker’s success is directly connected to your own success?

The Guest Experience Specialist’s primary focus is to ensure that all guests have the best experience possible. This will be achieved by ensuring that all guests are called and spoken to regarding their visit to our Service Department. This will include confirming appointment times and phone calls made within 48 hours of their completion of service. This role will be the champion of our OneCX survey results and activities to achieve and maintain a OneCX rating that is at or higher than the group average. The Guest Experience Specialist will escalate any issues that can not be resolved by themselves to the appropriate Manager for resolution.

**In addition, we have an excellent benefit package including Health, Dental and a Pension plan.**

You must also have the following qualifications:

- High school diploma or GED preferred
- 1 year experience in a fast-paced customer service environment an asset
- Experience in the automotive industry and knowledge of automotive service an asset
- Ability to communicate both orally and in writing.
- Excellent Customer Service skills
- Able to work efficiently as a part of a team, as well as independently.
- Attention to detail in all areas of work.
- Good organizational, time management and prioritizing skills
- Strong work ethic and positive team attitude

**Hours of Work**:
Monday to Friday between 8am to 5pm

We thank all applicants for their interest, however only those considered for interview will be contacted directly.

**Job Types**: Full-time, Permanent

Pay: $25.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Automotive Dealership: 1 year (preferred)
- Customer Service: 2 years (required)

Work Location: In person

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