Automotive Guest Experience Specialist

2 days ago

Calgary, Canada Northstar Auto Group Full time

NorthStar Ford Auto Group is looking for an Guest Experience Specialist to join our busy service department in Northwest Calgary

Are you the type of person that;
- Will do what is necessary to ensure that all guests have the best experience possible?
- Believes that your coworker’s success is directly connected to your own success?

The Guest Experience Specialist’s primary focus is to ensure that all guests have the best experience possible. This will be achieved by ensuring that all guests are called and spoken to regarding their visit to our Service Department. This will include confirming appointment times and phone calls made within 48 hours of their completion of service. This role will be the champion of our OneCX survey results and activities to achieve and maintain a OneCX rating that is at or higher than the group average. The Guest Experience Specialist will escalate any issues that can not be resolved by themselves to the appropriate Manager for resolution.

**In addition, we have an excellent benefit package including Health, Dental and a Pension plan.**

You must also have the following qualifications:

- High school diploma or GED preferred
- 1 year experience in a fast-paced customer service environment an asset
- Experience in the automotive industry and knowledge of automotive service an asset
- Ability to communicate both orally and in writing.
- Excellent Customer Service skills
- Able to work efficiently as a part of a team, as well as independently.
- Attention to detail in all areas of work.
- Good organizational, time management and prioritizing skills
- Strong work ethic and positive team attitude

**Hours of Work**:
Monday to Friday between 8am to 5pm

We thank all applicants for their interest, however only those considered for interview will be contacted directly.

**Job Types**: Full-time, Permanent

Pay: $25.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Automotive Dealership: 1 year (preferred)
- Customer Service: 2 years (required)

Work Location: In person

  • Guest Experience Centre Consultant

    5 days ago

    Calgary, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for the Calgary area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Experience

    2 weeks ago

    Calgary, Canada South Centre Volkswagen Full time

    The Wood Automotive Group, one of Alberta's largest automobile retailers for 40 years, is offering an exciting opportunity for a Guest Experience and Delivery Specialist to join the South Centre Volkswagen dealership! The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with...

  • Guest Experience Specialist

    1 week ago

    Calgary, Canada La Palma Spa Full time

    **Job Title**: **Guest Experience Specialist (Part-Time/On-Call)** **Location**: La Palma Spa - Richmond/Knob Hill/South Calgary (Just 8 blocks from Marda Loop) **About Us**: At La Palma Spa, we’re inspired by our global travels and passion for self-care. After years of searching for the perfect balance of art and wellness, we created a space where...

  • Guest Experience Specialist

    2 weeks ago

    Calgary, Canada La Palma Spa Full time

    **Job Title**: **Guest Experience Specialist (Part-Time/On-Call)** **Location**: La Palma Spa - Richmond/Knob Hill/South Calgary (Just 8 blocks from Marda Loop) **About Us**: At La Palma Spa, we’re inspired by our global travels and passion for self-care. After years of searching for the perfect balance of art and wellness, we created a space where...

  • Automotive Product Specialist

    3 days ago

    Calgary, Canada Capital Automotive Group Full time

    An automotive company in Calgary is seeking an enthusiastic Automotive Product Specialist to join their team. In this role, you will showcase Chrysler, Dodge, Jeep, and Ram vehicles, ensuring customers feel informed and valued. Ideal candidates should possess strong communication skills and a customer-first mindset, with a passion for the automotive...

  • Automotive Product Specialist

    3 days ago

    Calgary, Canada Capital Automotive Group Full time

    An automotive company in Calgary is seeking an enthusiastic Automotive Product Specialist to join their team. In this role, you will showcase Chrysler, Dodge, Jeep, and Ram vehicles, ensuring customers feel informed and valued. Ideal candidates should possess strong communication skills and a customer-first mindset, with a passion for the automotive...

  • Guest Experience Specialist

    1 week ago

    Calgary, Canada North Hill Mazda Full time

    **Guest Experience Specialist Post Sale** As a Guest Experience Coordinator at North Hill Mazda, you will create exciting and memorable experiences as our guests pick up their new vehicles. **About us**:**North Hill Mazda has been providing unparalleled service to our customers for over 50 years. Our guiding principle is that people come first. That's why...

  • Guest Experience Specialist

    4 days ago

    Calgary, Canada North Hill Mazda Full time

    **Guest Experience Specialist - Post Sale** As a Guest Experience Coordinator at North Hill Mazda, you will create exciting and memorable experiences as our guests pick up their new vehicles. **About us**:**North Hill Mazda has been providing unparalleled service to our customers for over 50 years. Our guiding principle is that people come first. That's...

  • Guest Experience Specialist

    7 days ago

    Calgary, Canada North Hill Mazda Full time

    As a Guest Experience Specialist at North Hill Mazda, you will create exciting and memorable experiences as our guests pick up their new vehicles and assist our Finance team with administrative tasks as needed. **Experience working In the Heart of the City.** **About us**:North Hill Mazda has been providing unparalleled service to our customers for over 50...

  • Guest Delivery Specialist

    9 hours ago

    Calgary, Canada Country Hills Mercedes Benz Full time

    As a result of the tremendous growth at Mercedes-Benz Country Hills, we have an immediate opening for a **Guest Delivery Specialist **in our **Business Development** **Center** location in Calgary. We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand. - Position...