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Assistant Property Manager

2 weeks ago

Ottawa, Ontario, Canada Morguard Full time
Description

PURPOSE:

The Assistant Property Manager is accountable to the General Manager for administrative oversight and efficient day-to-day operations and maintenance of a sizable retail property or portfolio or properties (total GLA of up to 1,200,000 Square Feet).

DUTIES & RESPONSIBILITIES:

  1. Budgeting, Reforecasting and Variance Reporting

Contributes to preparation and monitors the Annual Operating Budget as well as periodic budgeting for recoverable operating expenses and forecasting activities of the assigned property to ensure resources are utilized effectively and operational needs and objectives are met; Monitors, analyses and reports on the monthly and quarterly operating budget and tenant sales figures to ensure that revenues and expenses are on target and that resources are being used in an efficient manner.

2. Building Operations, Tenant Repairs and Payables

Oversees maintenance programs of the assigned property and site equipment (incl. fire, life, safety and emergency systems, HVAC, electrical, security and video surveillance systems and ground-keeping equipment) as well as related accounts payable program to ensure the property adheres to the existing company policies & procedures; oversees performance of tenant repairs and service requests to ensure that effective long-term tenant relationships are built and a consistent high-level of service is provided to the tenants at all times.

3. Sustainability, Health & Safety, Risk & Compliance

Oversees adherence to the company's environmental and Health and Safety policies, coordinates and participates in investigation of environmental and Health and Safety incidents, supervises implementation of effective energy management programs, coordinates operations of security contractors, where required; Oversees the service contracts with third party suppliers and contractors to ensure consistent high quality services and coordination for tenants and visitors. Supports and monitors the implementation of energy management and sustainability initiatives aligned with corporate objectives.

4. Stakeholder Relations

Manages the tenant relations function, including the timely collection of rent, adherence of tenants to lease obligations within established property rules and regulations and resolution of tenant issues of low to moderate complexity, in order to maintain positive relationships with tenants. Builds trust and maintains positive and value-adding relationship with tenants, government authorities, businesses, contractors, other business units, customers, investors, and the general public.

5. Support to Marketing and Specialty Leasing

Supports, where required, the Marketing and Specialty Leasing functions of the portfolio, in order to increase revenues through sales and other revenue-generating sources.

6. Special Projects

Assists with tenant various special projects to include tenant coordination, analysis of tenant performance, various submissions (i.e. BOMA Best Designations, LEED Certification, etc.), capital projects, marketing and specialty leasing initiatives, and any other activities to contribute to the overall performance/talent development for the portfolio.

Any other job related duties and/or projects that may be assigned.

MINIMUM REQUIREMENTS:

  • College Diploma or Bachelor's degree in a relevant field (e.g. Commerce, Finance, etc) or equivalent
  • Minimum 5 years of relevant property management experience
  • Knowledge of accounting principles, budgeting and reforecast
  • Working knowledge of Microsoft Office applications
  • Working knowledge of mobile devices  and operations specific software (e.g. Angus, Mallcom).

Core Competencies

  • Strong communication skills
  • Strong customer service orientation
  • Strong team building skills
  • Good organizational skills
  • Good interpersonal skills.

Additional Requirements

  • Certificate in Property Management from recognized Post Secondary Institution or Industry Association is an asset
  • Experience with Yardi is an asset.