Bilingual (FR/EN) Inbound Customer Service - Early Collections

7 days ago

Toronto, Ontario, Canada MCAP Full time $45,000 - $60,000 per year

As an energetic, self-driven individual you will

  • Resolve delinquent accounts (1 to 30 days) through collections/alternate arrangements
  • Work with homeowners to prevent future arrears
  • Resolve homeowner inquiries pertaining to:
  • Lapsed Home Insurance
  • Condominium and Tax Arrears
  • Shortfalls at Payout

Handle Inbound Calls and Emails to Resolve Mortgage Arrears

  • Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgages
  • Negotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrears
  • Maintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, by confirming arrangements to homeowners (written & verbal), posting payments and to ensure arrears are collected in a timely and efficient manner
  • Decide when collection efforts have been exhausted and transfer the file to the Senior Default Administrator for initiation of legal action
  • Occasionally initiate outbound calls to cure on a case-by-case basis for resolution of the mortgage arrears

What You Bring To The Team

  • Bilingual French and English is required
  • You may have collections experience in a residential mortgage servicing industry
  • You have experience with outlook, MS word, and excel
  • You thrive on creating and fostering strong homeowner and team relationships
  • You are agile and can work in a dynamic fast-paced environment
  • You love making decisions and solving homeowner issues keeping in mind both the organization and the homeowners

If this sounds like you and you are looking to be a part of one of Canada's largest independent mortgage finance companies, then we want to hear from you

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