Director, Business Consulting

Join nesto — proudly named Canadian Rocketship 2025*. A Deloitte Fast 50 company evolving alongside Canada's top tech innovators and disrupting a 2.1 Trillion-dollar mortgage industry at light speed by building the mortgage ecosystem of the future.

BUILD lending technology with the best developers, AI engineers, and mortgage experts in the country. Work on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.

Why join us

Hypergrowth: Deloitte Fast 50 — 3 years in a row

Tech community credibility: TechTO Canadian Rocketship 2025*

Industry leadership: CLA Lending Company of the Year — 4 consecutive years

Talent magnet: CMP Top Mortgage Employer 2025

Trusted technology: powering major financial institutions across Canada

An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

Who are you

Builders. Problem-solvers. Curious minds. People who move fast, embrace innovation, and believe we're stronger together.

If you trust your skills and want to build real technology that reshapes an entire industry, join us now.

About nesto and Nesto Cloud

Nesto is Canada's leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada's most advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

Why we are hiring

We deliver on our mission by empowering our partners to improve and streamline their mortgage lending operations with the nesto Mortgage Cloud. As Canada's most advanced cloud-based mortgage technology, our SaaS solution offers a best-in-class omnichannel experience. This platform consistently drives volume, boosts productivity, and lowers technology costs.

To drive the execution of our upcoming projects, we are looking to hire three newly created Director-level roles that will report to our VP, Delivery, within the Customer Delivery Organization:

• Director, Business Consulting
• Director, PMO
• Director of Operations (SaaS)

Work location and time zone

We welcome applications from candidates located anywhere in Canada. This is a fully remote opportunity, with the flexibility to work from home or from any of our offices (Montreal, Quebec, Calgary, Toronto, Vancouver, and others). Please note that the core working hours for this role are based on the Eastern Time Zone (EST).

What success in this role looks like

Your success in this Director role is all about taking charge of both successful customer implementations and strategically growing and mentoring the Business Consulting team. The ultimate goal is to establish strong, lasting partnerships with large financial institutions by ensuring nesto's software solves their toughest problems in the mortgage business. To make this happen, you'll need to set the best practices for the entire implementation process and ensure your team excels as the expert intermediary. The team's core function is to translate customer business and functional challenges into actionable requirements, and ultimately lead the effort to design, implement, and configure the solution that meets the customer's stated needs.

What you'll be doing

• Oversee and ensure the successful delivery of large B2B SaaS implementations, driving high-value customer outcomes.
• Lead, mentor, and grow the Business Consulting team, mentoring staff and fostering a culture of delivery excellence.
• Serve as the primary escalation point for project-related issues, working with customers and internal teams to find effective resolutions.
• Develop and implement a scalable business analysis and delivery methodology, including standardized processes, templates, and best practices.
• Manage resource allocation and capacity planning to ensure the team can effectively support the pipeline of incoming projects.
• Collaborate with internal departments and teams, including Product, Engineering, and Operations, to ensure seamless customer handoffs and alignment between customer needs and product strategy.
• Act as a senior advisor on complex implementation projects and build strong relationships with executive stakeholders at key customer accounts.

• 8–10+ years of experience in large-scale (B2B) SaaS implementation or enterprise delivery/consulting, including at least 5 years in a leadership or management role.
• Proven success managing a portfolio of multiple, concurrent software implementation projects in complex enterprise environments.
• Demonstrated ability to drive high-value customer outcomes and measure significant return on investment.
• A strategic mindset with experience in developing and scaling operational processes for a professional services team.
• Strong leadership and people management skills, with demonstrated success in hiring, coaching, and developing talent.
• Exceptional communication, negotiation, and stakeholder management skills, including proven ability to engage effectively with C-level executives.

Preferred but not a must

• Experience in the financial services or mortgage industry.
• Bilingualism in French and English.

You shouldn't apply if

• You are not motivated by the challenge of building teams, defining processes, or working in a scale-up environment, preferring highly stable, low-pressure roles.
• You are not interested in a role that involves frequent client-facing work or high-level stakeholder negotiation.
• You have no passion for the fintech or mortgage technology space and are unwilling to develop domain expertise.
• You prefer to avoid the technical details of API integrations, Solution Architecture, and core implementation activities such as User Acceptance Testing.

Interview Process

• Recruiter Screen – 30 minutes
• Discovery Call with our VP, Delivery – 30 minutes
• Take-home Assignment followed by a Presentation and Q&A – 60 minutes
• Final Non-Technical Interview with two additional stakeholders – 60 minutes
• Criminal Record and Reference Checks + Offer

The Reward

The A-Team: Work alongside high-performing talent in the industry.

Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years at a bank.

Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.

Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.

Best-in-Class Tools: Access to the resources and tech you need to execute without friction.

Working framework: the environment that makes you productive and enables teamwork.

Diversity and Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.