Business Consultant Principal

Hi, I'm

Juhi Banerjee

, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background.

We are looking for a Business Consultant Principal who will:

- You will be leading the teams to help CSG’s customers understand and quantify the business value of their investment.
- You will be working directly with customers, articulating to Senior Management how CSG can fuel their business change including building and/or presenting compelling business cases and quantifying benefits for their customers as well as internal functions.
- You will be responsible for translating customer requirements into software specifications, business/enterprise architecture & transformation, business process design/optimization, stakeholder management, change/transition, and third-party integrations. Furthermore, coaching/mentoring junior Business Consultants through their engagements.
- Provides overall solution leadership for end-to-end BSS/OSS enterprise solutions involving multiple CSG products, including integration with partner/third party components.
- Acts as a trusted resource for the customer for business design considerations and hence drives the solution to ensure business value for the customer, providing both business and product leadership.
- Leads all functional aspects of the solution architecture, validating the problem definition and assisting with the business transition plan and product features to meet customer expectations.
- This job requires domestic and/or international travel up to 50%
- Bachelor's degree or diploma in Information Technology, Computer Science, Engineering, or Business (with a major in Computing) or equivalent experience
- Proficiency in English in a business environment.
- Minimum 10 years of experience as a business/software consultant in telecommunications or other relevant industry.
- 5 years of experience with Singleview
- Cross-Industry Experience: Experience in business consulting with multiple clients in the telecoms (fixed and mobile), cable, and media industries delivering software solutions for Business Support Systems.
- Industry Leadership: Deep Knowledge of industry trends from marketing to commercial and operations that are being adopted to drive new ways of client engagement and revenue models.
- Understanding of the drivers of change affecting these industries in competing for similar customer sets. Ability to work at C-Level with commercial, operational, and Information Systems areas to be seen as a thought leader in driving new operating modes and solutions.
- Expert understanding of an integrated BSS solution demonstrating strong knowledge of and experience with several products within the portfolio.
- Business Consulting: Consulting with clients to draw out needs associated with company strategy and recommend solutions. Ability to challenge approaches through thought leadership to draw out best solutions and add value in proposing alternative methods to achieving company goals.
- Experience working with clients in major business transformation programs.
- Strong experience in consultative engagements such as business health checks, business motivation modeling, TCO/ROI assessments, prospect research, and customer business processes (i.e. journeys). Ability to lead and document associated workshops.
- Highly developed analytical and problem-solving skills.
- Excellent verbal and written communication to effectively convey and clarify complex information, delivering demonstrations and presentations, consulting with customers, and influencing others.
- Highly developed facilitation skills for customer interaction.
- Solid understanding of project management and requirements management processes to ensure primary responsibilities are completed within accepted standards and templates.
- Available for international and domestic travel when needed. Travel, after/off hours and extended on-site work will be required. Duration and extent of travel may vary per project.
- Accountable for professional working behavior including building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem-solving while demonstrating CSG’s core competencies and values.
- Works independently and collaborates with peers when necessary.
- Full accountability for results of decisions.
- In-depth understanding of industry standards such as TMForum, ISEEB, and ITIL in order to be prescriptive and consultative.
- Awareness of Agile Software development methodologies such as SAFe or KanBan
- Experience in writing epics and features

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Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and r