Operations Controller

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As an Operations Controller - Calgary Transit Access (CTA), you are responsible for the oversight and management of all CTA service, to ensure safe, efficient, reliable, and on-time operations for Calgarians with disabilities. This position manages day-to-day operations and are required to respond to and manage occurrences, delays, service interruptions, and emergencies in a safe and timely manner. Primary duties include:

• Respond to operator questions and concerns in a timely manner, responding to operator via two-way radio, phone, or MDT.
• Communicate with Passenger Agents on Teams or in person to manage customer concerns and other service issues.
• Review and schedule same-day trip requests within the daily budget. Reschedule trips in response to errors made on the day of service.
• Respond to and manage incidents including notifying emergency services, requesting Field Supervisors, coordinating replacement service, notifying internal and internal parties.
• Notify caregivers of incidents and inform customers who may be affected by the resulting delays.
• Document incidents, service interruptions, booking errors, and Operator concerns.

Qualifications

• A completed High School diploma or equivalency (i.e., GED) with job related courses in Business Administration, Human Resources, Management, Information Technology, or a related field.
• At least 5 years of related experience including 3 years in a computerized work environment with data entry, operation and service planning, and scheduling software.
• Intermediate Microsoft Office skills (Word, Excel and Outlook).
• Knowledge of Calgary's transportation options.
• A valid Class 5 Driver's Licence (or provincial equivalent), with no more than 6 demerits and no current suspensions or charges pending OR; a valid Graduated Driver's License (GDL) with no more than 4 demerits and no current suspensions or charges pending.
• Ability to obtain a City of Calgary operator's permit.
• Experience with Giro HOD is considered an asset.
• Experience serving people with disabilities is considered an asset.
• High level of customer service, strong communication and problem-solving skills.
• Ability to work well in a team environment and manage multiple tasks while maintaining your composure.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Pre-employment Drug Test: An offer of employment for this position will be conditional on an applicant passing a pre-employment drug test. This test assesses for use of drugs including cannabis. Failure to pass a pre-employment drug test may prevent an applicant from being hired into any safety sensitive position for a period of up to twelve months.

Union: ATU Local 583

Business Unit: Calgary Transit

Position Type: 3 On-Call Positions

Location: 1417C 33 Street SW

Compensation: $ per hour (2026 Rates)

Days of Work: This position works various

shifts in a 24/7 environment and must be

available to work: day, afternoon, evening,

overnight and weekend shifts including

statutory holidays.

Hours of work: On call hours will vary based

on operational requirements.

Audience: Internal/External

Apply By: December 22, 2025

Job ID #: 313040