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Coordinator, Community Programs

2 weeks ago

Toronto, Ontario, Canada Heart & Stroke Full time

Who We Are
At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

We believe in equity, diversity and inclusion ― it's embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.

The opportunity
The Coordinator, Community Programs & Engagement (CP&E) is a key team member at Heart & Stroke, responsible for supporting constituents, ensuring high-quality program operations, and maintaining accurate data and administrative practices for initiatives like the CardiacCrash program. This role provides expert customer service, responds to inquiries, and processes applications, all while collaborating with program specialists, managing projects, and assisting with volunteer recruitment and engagement. Candidates with a passion for nonprofit work, program coordination, data entry, and community outreach will thrive in this position, making a meaningful impact through teamwork and dedication to helping beat heart disease and stroke.

Please note candidates can work from anywhere in Canada and must be able to travel to the Toronto office when requested with expenses reimbursed.
How You Will Make An Impact Every Day
Constituent Support and customer service

  • Provides remote operational support via phone, email or MS teams to all program participants as required
  • Acts as SME on participant centric tasks and platforms to assist with troubleshooting
  • Represents H&S through interactions with volunteers, donors and participants in a professional and courteous manner, in line with our values and behaviours
  • Work collaboratively with the program team or specialists to identify if a constituent or school should be moved to a different category (for a greater level of stewardship and relationship management)
  • Reactively facilitates participant and donor acknowledgements (emails, letters, phone calls etc)
  • Constituent outreach to drive registrations for the CardiacCrash program and others as required

Program Operations

  • Processes all applications for CardiacCrash and other CP&E programs as required
  • Manages the creation and updating of CRM stewardship plans and constituent data
  • Manages and updates tracking tools to assist in identifying trending issues and volume of inquiries
  • Other tasks and projects to support the team as required

Data Management

  • Responsible for ensuring accurate and timely data entry in Blackbaud CRM databases as outlined by Data Standards
  • Creates and maintains participant records and updates interactions in CRM
  • Pulls reports to monitor accuracy of data entry
  • Maintains an up-to-date working knowledge of all databases, program platforms and digital tools (OneCRM, power BI, CrowdChange, Jira, Docebo)
  • Trains and delegates data management tasks to volunteers as needed

Who We Need
Education

  • Post-secondary diploma or related experience

Experience

  • 1-2 years administrative experience
  • 2-3 years' experience customer service and support.
  • Experience in not-for-profit an asset
  • Experience with data entry into CRM an asset
  • Experience with participant management and fundraising program operations
  • Experience managing volunteers an asset

Skills

  • Highly organized with strong attention to detail
  • High level of ownership, and accountability to goals, teamwork and following best practices
  • Proactive, self-motivated and resourceful
  • Ability to trouble-shoot and problem-solve
  • Strong technical and data entry experience,
  • Experience working with a CRM database and online fundraising platforms would be an asset
  • Excellent customer service and communication skills
  • Flexible and adaptable; able to work in a fast paced, ever-changing environment; able to effectively manage a large number of accounts and prioritize responsibilities
  • Proficient in Microsoft Office applications such as –Word, Microsoft Outlook, Power Point. Advanced Excel skills
  • Experience in Power BI is an asset
  • Experience with tech solutions such as Salesforce & Docebo, project management software (Wrike) and design software such as Adobe Creative Suite an asset
  • Confidence with using virtual technology (Zoom, Microsoft Teams) as a means of engagement, collaboration, and implementation of projects
  • Ability to speak and write in French is an asset

What We Offer
At Heart & Stroke, we make it a priority to foster a culture of caring by implementing practices and programs that foster respect, compassion, trust and attentiveness to our own and others' health and well-being.

This role offers a hiring range of $45,000 to $58,000, aligned with our compensation framework and your professional background. We believe that time off is integral to the personal health and wellness of our employees. We offer a generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1. We also provide competitive health, medical, dental and vision benefits, life insurance, disability benefits, an employee assistance program (EAP) and a defined contribution pension plan with employer matching. Our employees also enjoy a flexible hybrid working model and reimbursement for mobile phones and home office setup, as well as opportunities for professional development.

Apply now
If you want to join the fight to beat heart disease and stroke, please apply by sending your resume by January 23, 2026. Applicants must be currently residing in Canada and legally entitled to work in Canada.

Only those candidates that qualify will be selected for an interview. At this time, all interviews are being conducted via phone and/or video call ― we look forward to "virtually" meeting you

Accommodation

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please let us know and we will do our best to address your needs.

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