Community Programs Coordinator

Housing Services

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Approximate Duration: 12 months

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada's most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada's most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario's most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to To send input on reducing barriers in the current hiring process, please email

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.

Reporting to the Community Resource Programs Manager, Community Programs Coordinators (CPCs) are responsible for the resolution of hard-to-serve tenant related issues, eviction prevention and the provision of a wide range of quality of life community initiatives. Services are provided in tenant homes or common areas of NRH communities. Will apply a professional approach demonstrating respectful, non-judgmental and solution orientation as part of a collaborative team that varies with circumstances. Outcomes include homelessness prevention, housing stability, enhanced individual and family quality of life, and healthier communities.

QUALIFICATIONS

EDUCATION

• College Diploma in Social Work or University degree in a related field (e.g. Social Work, Psychology, Sociology, Public Health).

KNOWLEDGE/EXPERIENCE

• At least 3 years of mediation, community development or social service work or demonstrated transferrable skills
• Additional Training in mental health, seniors support services, and crisis management
• Working with community support services preferred

SKILLS

• Knowledge of Housing Services Act 2011 and Residential Tenancies Act 2007
• Excellent interpersonal and customer service skills
• Strong analytical, written, and verbal skills
• Ability to work independently
• Able to work with vulnerable, high-risk clients
• Familiar with principles of community development and engagement
• Demonstrated ability to work collaboratively with support services
• Ability to deescalate aggressive clients
• Excellent judgement and ability to prioritize
• Proficiency in French or a second language will be considered an asset

SPECIAL CONDITIONS

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate for the vulnerable sector.
• Requires a valid class G license and use of a vehicle

Currently scheduled 8:30a.m. - 4:30p.m. Monday to Friday

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow's challenges TODAY

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email:
• Phone: or
• Bell Relay:
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department