Connect Care Training Team Lead

Your Opportunity:

Health Shared Services is currently looking to add a Training Team Lead to the Connect Care, Clinical Operations Informatics office to support its Training program and application areas. Connect Care is a transformative provincial health care program that has integrated over 1300 independent systems across Alberta into one platform that enhances patient quality care. Reporting to the Director, the Lead will provide ongoing leadership and optimization between individuals, departments, sites, and programs for the design, delivery, implementation, and optimization of Connect Care's provincial Training program. There is flexibility to the location of this position within the Province of Alberta and candidates from across the province are encouraged to apply. At the time of appointment, the successful candidate may discuss location options with the hiring manager.

Description:

The Training Team Lead will manage and guide complex initiatives within Connect Care's Training program requiring advanced clinical experience and exceptional communication skills to understand the diverse needs of the various stakeholders. The Lead will be responsible for managing functions associated with clinical informatics including assessing and defining high-impact reports and measures, working with clinical communities to encourage Connect Care's adoption and use for improved clinical outcomes. It is critical that the Lead has the ability to deal with and resolve politically sensitive issues, which may result in high impact to the healthcare system. The Lead may take a coordinating role in recruiting CI clinicians (including physicians, nurses and allied health professionals), ensuring they are orientated to the role they play in clinical informatics within the program and engage clinicians to participate on working groups. This role requires someone with superlative clinical informatics knowledge and experience plus strong leadership and communication skills. Connect Care's requirements span health care, as well as a number of external stakeholders, including academic institutions, physician and other clinician groups, associations such as the Alberta Medical Association, College and Association of Registered Nurses of Alberta, etc.

• Transition Company: Health Shared Services
• Classification: IT Proc/Chng&Rel Mgmt Srv Lev4
• Union: Exempt
• Unit and Program: Connect Care, Clinical Operations Informatics Office
• Primary Location: Quarry Crossing
• Location Details: Eligible to work hybrid (on/off site) within Alberta
• Negotiable Location: Provincial
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 23-JAN-2026
• Date Available: 23-FEB-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings, Nights, Weekends, On Call
• Days Off: As Per Rotation
• Minimum Salary: $37.82
• Maximum Salary: $64.86
• Vehicle Requirement: Not Applicable

Required Qualifications:

A minimum of 5 years of progressively more responsible roles in health informatics. A minimum of 10 years of direct experience in clinical roles in the provision of healthcare or a strong working knowledge and intimate understanding of healthcare delivery. Membership in good standing with appropriate professional organization (i.e., CRNA, HSAA, etc.) Working knowledge of the healthcare system and the CI function. Extensive knowledge and understanding of clinical practice and workflows. Minimum 10 years of progressive responsibility in leading organizational change for programs or organizations of significant size and complexity, including management and leadership experience. Significant experience in the application of change tools and methodologies. Certifications related to management, leadership, and change management (PROSCI certified). Good working knowledge of clinical services and information technology. Strong leadership skills as characterized by recent and relevant references.

Additional Required Qualifications:

Proven project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan). Strong communication and follow-up skills. Ability to actively and positively participate and negotiate solutions to resolve conflicts that arise during implementation. Ability to lead other IT and clinical operations staff through complex discussions and negotiate solutions. Detail oriented and knack for probing for information in order to fully understand the underlying needs that drive how the system should be built. Ability to work in a team environment and individually to build and maintain positive working relationships with vendor staff and external consultants will be key success factors in this role. Strong time management skills and the ability to meet project deadlines are essential. Must have working knowledge of basic systems principles, theories and concepts and of the healthcare business. Experience mentoring and supporting junior staff. A demonstrated clear pattern of professional and personal development. Self-motivated with little supervision.

Preferred Qualifications:

Undergraduate degree and clinical background preferred.