Service Coordinator

4 days ago

Fort McMurray, Canada Finning Full time $60,000 - $90,000 per year
Company:Finning CanadaNumber of Openings:2Worker Type:PermanentPosition Overview:Join Finning and play a vital role in ensuring our repair and maintenance processes run smoothly from start to finish. This position offers:

• Opportunities to coordinate complex service operations and support customer success.

• A collaborative environment with strong leadership support.

• Career progression and professional development opportunities.

• A competitive wage and comprehensive benefits package.

As a Service Coordinator, you'll be the central point of coordination for Maintenance Customer Orders (MCOs), working closely with technicians, planners, and customers to deliver exceptional service. If you thrive in a fast-paced environment and enjoy being the glue that holds operations together, this is a role for youJob Description:
  • Verify service request details, confirm credit approval, and open Maintenance Customer Orders (MCOs) and work orders.
  • Maintain accurate records in Case, WFE, and other systems for traceability and audit readiness.
  • Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence.
  • Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
  • Arrange third-party contractor services and manage related documentation and procurement requests.
  • Complete MCO adjustments, warranty and goodwill documentation, and escalate risks as needed.
  • Enter daily time cards for technicians to ensure accurate labor costs on active service orders.
  • Communicate job status updates to internal and external stakeholders and support inquiries related to service and warranty.

Day-to-Day Activities:

  • Coordinate service requests and maintain accurate documentation.
  • Support repair execution and monitor job progress.
  • Communicate updates to internal teams and customers.
  • Participate in job meetings and scheduling sessions.
  • Ensure compliance with warranty and invoicing processes.

Requirements:

  • Secondary education with a focus on administrative management, business, or accounting/finance is an asset.
  • 2+ years of related experience, preferably in construction, oilfield, forestry, marine, or similar industries.
  • Strong communication, stakeholder management, and project coordination skills.
  • Excellent attention to detail, time management, and organizational abilities.
  • Proficiency in Microsoft Office and related computer programs.
  • Analytical and problem-solving skills with a collaborative, service-oriented mindset.

Important:

  • Based out of our Mildred Lake branch location.
  • Permanent, full-time role.
  • Continuous shift, 7 x 7 schedule.

If you're passionate about supporting service operations and delivering exceptional customer experiences, apply today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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