B2C Support
1 week ago
Job SummaryAs the B2C Support & Engineering Manager, you will lead our global B2C technical support operations, ensuring a seamless customer experience through operational excellence, efficient systems management, and strong leadership.You will be responsible for managing and developing a cross-functional team located in Canada, Mexico, and the Philippines.This position combines hands-on operational oversight with strategic ownership of the systems, processes, and metrics that underpin the department— including the HubSpot ticketing platform, Amazon, Shopify, and NetSuite.You will have full accountability for team performance, customer satisfaction, and continuous process improvement, while collaborating closely with Sales, Operations, and R&D to maintain our reputation for technical excellence and responsive customer support.You will report directly to the Director of Sales and will play a critical leadership role in shaping how Progressive Automations delivers post-sales technical service and customer support at scale.Key ResponsibilitiesTeam Leadership & ManagementLead, mentor, and support a distributed team of 7 (Canada, Mexico, Philippines)Set clear expectations, KPIs, and performance standards to drive accountability and consistency.Maintain coverage and operational continuity across time zones.Support hiring, onboarding, and training for new team members to ensure consistent knowledge, service, and technical competency.Create a positive, high-performing culture that encourages collaboration, learning, and ownership.Operational OversightOversee day-to-day B2C operations across platforms including Amazon, Shopify, NetSuite and 2Ship.Ensure proper handling of RMAs, refunds, chargeback disputes, and order accuracy in coordination with Accounting and Operations.Monitor and improve service metrics:First Response SLA:
-
Marketing Coordinator
2 weeks ago
Richmond, Canada Solution Financial Inc. Full time**About Us**: **Marketing Coordinator** **What you will be doing**: - Managing social media platforms (eg. LinkedIn, Instagram, Facebook, etc.) - Supporting C-Suite with investor relations & communications - Supporting Sales Team with marketing materials for B2B & B2C (eg. Brochures, presentations, promotional videos) - Analyzing and optimizing marketing...
-
Insights Analyst
1 week ago
Richmond Hill, Canada Tidal Commerce Full timeTidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.Recognized as a Shopify Plus partner.Expertise in headless and composable technologies.Diverse B2C and B2B planning and implementation experience and a deep...
-
Insights Analyst
1 week ago
Richmond Hill, Canada Tidal Commerce Full timeTidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.Recognized as a Shopify Plus partner.Expertise in headless and composable technologies.Diverse B2C and B2B planning and implementation experience and a deep...
-
Product Manager
2 weeks ago
Richmond Hill, Canada Staples Full time**Some of what you will do**: An exciting opportunity to own the strategic own brand development of a multitude of categories across the business for both B2C and B2B consumers. The owner of these categories will be responsible for the end-to-end product lifecycle process, managing and influencing multiple stakeholders to deliver quality products to...
-
Insights Analyst
1 week ago
Richmond Hill, Canada Tidal Commerce Full timeTidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management. - Recognized as a Shopify Plus partner. - Expertise in headless and composable technologies. - Diverse B2C and B2B planning and implementation experience and a deep...
-
Product Manager
4 weeks ago
Richmond Hill, Canada Staples Canada Full timeProduct Manager (MarTech Platforms), 12 Month Contract Staples Canada is seeking a Product Manager to build, maintain, and evolve our Email Service Provider (ESP) and MarTech capabilities. The role is responsible for enabling the Email Marketing team with operational support, improving platform functionality, managing data flows, and launching new features...
-
Insights Analyst
4 weeks ago
Richmond Hill, Canada Tidal Commerce Inc. Full timeTidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management. Recognized as a Shopify Plus partner. Expertise in headless and composable technologies. Diverse B2C and B2B planning and implementation experience and a deep...
-
Insights Analyst
4 weeks ago
Richmond Hill, Canada Tidal Commerce Inc. Full timeTidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management. - Recognized as a Shopify Plus partner. - Expertise in headless and composable technologies. - Diverse B2C and B2B planning and implementation experience and a...
-
Insights Analyst
4 weeks ago
Richmond Hill, Canada Tidal Commerce Inc. Full timeTidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management. Recognized as a Shopify Plus partner. Expertise in headless and composable technologies. Diverse B2C and B2B planning and implementation experience and a deep...
-
Technical Lead
6 days ago
Richmond Hill, Canada Tidal Commerce Inc. Full time**About Tidal Commerce Inc.** Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management. - Recognized as a Shopify Plus partner. - Expertise in headless and composable technologies. - Diverse B2C and B2B planning and...
