Sales Support-FR

Sales Support

Statut
Régulier, Temps plein

Emplacement
Abbotsford, Colombie-Britannique

Description Du Poste
This is a multi-function role in a Business Centre. Reporting to the Sales Manager (Noramco), the person in the
Sales Support
role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

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Main Responsabilities

• Key Accountabilities

(60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:

• Measurable increase in Sales ROI (Gross margin/Sales cost).
• (25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers;

(15%) Work cooperatively with sales team to support the administration of sales functions when required;

Duties

• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;

• Assist in, where necessary, the various functions in office sales and administration, including:

• Liaise with operations and purchasing personnel while entering orders;

• Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;
• Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);
• Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;
• Process Return Merchandise Authorization (RMA) and Reel Return paperwork;
• Ensure proper administration in the management of freight claims and reel returns;
• Run Customer Sales Report for sales team;
• Keep note of non-stock items frequently requested and share findings with sales team and purchasing;
• Track no-charge "penny" reels and paid reels according to your branch's policy;
• Perform over-the-counter sales if your branch supports it;
• Investigate orders considered dated (as per management, administration or sales team's instructions) and find if there is any action required to finalize them;

• Look after the accounts of those salespeople on vacation and/or holidays.

• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;

• Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
• Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
• Ensure superior customer service is the objective during each customer interface;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
• In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;

• Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:

• Learn from the sales team about best practices in sales and product solutions;

• Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);

• Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).

• Continuously develop market, product and technical knowledge to remain up-to-date with various product lines (including vendor training) and industry changes:

• Learn about market pricing, from interactions with customers, the sales team and individual research;

• Enroll in vendor training events for main vendors;
• Attend keynote talks on market updates and product lines;

• Enroll in formal specialization training and continuously improve technical knowledge (Consult with your manager for suggestions).

• Maintain a system of effective communication between operations and sales so that all parties are regularly updated with capacity challenges and service issues;

• Generate sales leads to be evaluated and pursued by frontline sales team;
• Effectively be a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns both ways;
• Distribute Marketing materials to sales team when required;
• Assist in coordinating promotional events;
• Performs any other duties as required by management

Qualifications

• Grade 12 minimum completed; Ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
• Interest and capability in performing sales duties and purchasing / inventory management functions as needed;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

Pourquoi se joindre à nous?
On est un acteur majeur, engagé dans la transformation énergétique au Canada. On offre un environnement de travail convivial, de l'autonomie et du pouvoir décisionnel.

On Se Distingue Par Notre

• Partage annuel des profits offert à tous qui s'ajoute à notre rémunération concurrentielle : récompenser les victoires fait partie de notre culture.
• Solide réseau national permettant de réelles possibilités de grandir: nos gens font la différence.

Parmi Nos Avantages

• Programme d'assurances collectives flexible et complet qui s'adaptent aux besoins de chacun.
• Ressources santé disponibles 24/7: télémédecine et programme d'aide aux employés (PAE).
• REER collectif avec contribution de l'employeur et CELI.
• Programme de bourses d'études postsecondaires pour les enfants
• Lieux de travail munis de bornes de recharge.
• Programme de reconnaissance des années de service.

Joins la grande famille Guillevin : un groupe en plein essor. Viens faire la différence et y faire carrière.

Notre processus de recrutement assure l'égalité et la diversité. Prends note que seuls les candidats retenus seront contactés.