Ecommerce Coordinator

7 hours ago

Guelph, Ontario, Canada Ren's Pets Full time

At
Ren's Pets
, we're pet owners, too, so we know how important it is to find quality products to keep you and your pet happy. We are Passionate about Pets and the people they own. Visit us for more information at

The E-commerce Coordinator supports the day-to-day execution of our ecommerce operations, with a strong focus on promotion setup, QA, and issue resolution in Salesforce Commerce Cloud (SFCC). This role ensures the online storefront is accurate, promotions launch on time, and customers have a smooth path-to-purchase across all fulfillment options.

Working closely with Marketing, Merchandising, Supply Chain, Store Operations, and Customer Service, the Coordinator helps resolve issues quickly, maintain efficient ecommerce processes, and support peak promotional periods.

Duties and Responsibilities

Under the supervision of the E-Commerce Manager, the duties and responsibilities of the E-Commerce coordinator include, but are not limited to, the following:

  • Build and QA ecommerce promotions in Salesforce Commerce Cloud (SFCC), including discounts, coupons, bundles, and featured product offer.
  • Validate pricing, messaging, and promo logic prior to launch; troubleshoot and resolve promo issues quickly.
  • Maintain promotion calendars, launch checklists, and documentation.
  • Perform daily site checks to ensure accuracy of pricing, promotions, shipping rules, and onsite content.
  • Investigate and resolve site issues impacting conversion and customer experience; escalate and track issues via Jira.
  • Support omnichannel order and fulfillment issue resolution (delivery, ship-to-home, BOPIS) in partnership with Customer Service and Operations.
  • Monitor inventory and availability impacts on ecommerce performance and recommend improvements.
  • Support peak promotional periods through testing, monitoring, and incident response.
  • Track promo performance and operational metrics; maintain SOPs and QA documentation.
  • Other duties as assigned.

Skills and Effort Requirements

  • Strong attention to detail with the ability to manage multiple promotions and tight deadlines simultaneously.
  • Proven troubleshooting mindset and comfort working cross-functionally to resolve issues quickly.
  • Familiarity with analytics and reporting tools (GA4, Tableau, Power BI).
  • Retail ecommerce experience in high-promotion, large-catalog environments (pet, grocery, or specialty retail an asset).
  • Strong communication skills and a customer-first approach to problem solving.
  • Ability to thrive in a fast-paced retail environment with changing priorities.

Minimum Requirements

  • 1–3 years of experience in ecommerce operations
  • Experience working in an ecommerce platform, preferably Salesforce Commerce Cloud (SFCC).
  • Advanced proficiency in Excel (pivot tables, filters, XLOOKUP/VLOOKUP, basic formulas).
  • Experience with omnichannel fulfillment and ecommerce QA processes.

Compensation

  • The expected salary for this position is between $52 000-$ *
    The total compensation may vary depending on the candidate's skills, experience, qualifications, and other relevant factors.

Additional Information

  • This posting is for an existing vacancy and is a fixed-term contract of 18 months..

Ren's Pets welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Please submit requests for accommodations to

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