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POS Support Technician
2 days ago
About the Calgary Stampede
The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We're Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.
As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.
Position Summary
The POS Support Technician plays a key role in creating a seamless customer experience for our guests. You are a tech-savvy champion of supporting your coworker's success by efficiently delivering technical support to the teams you work with while keeping a keen eye on optimizing POS workflows. Your expertise in troubleshooting POS systems will minimize downtime and ensure smooth operations during peak hours. You excel at troubleshooting POS issues quickly in a fast-paced environment delivering optimal operations and experiences for all.
Role and Responsibilities
Responsibilities of the role include, but are not limited to:
- Provide exceptional customer service to employees who are experiencing POS system issues.
- Actively listen to user concerns and diagnose POS system malfunctions.
- Troubleshoot and resolve POS software and hardware problems efficiently.
- Collaborate with different business units to help support the POS system operations.
- Maintain a proactive approach by identifying potential issues and implementing preventative measures.
- Collaborate with your supervisor or appropriate Business Services unit to identify and resolve issues.
Qualifications
Qualifications of a successful candidate include:
- Working towards a Computer Science, Information Systems, or a related discipline (OR equivalent experience in technical support may be considered).
- Experience troubleshooting technical issues in a customer service environment.
- Excellent problem-solving, trouble shooting and analytical skills.
- Outstanding communication and interpersonal skills with a focus on providing exceptional customer service.
- Ability to work independently and collaboratively in a fast-paced environment.
- Working knowledge of networking, computer systems, payment systems, Wi-Fi, and basic network troubleshooting is an asset.
- Strong planning and organizational skills
- Ability to lift up to 50lbs throughout an 8-hour shift
To Apply
To apply, please submit your resume. All applicants are thanked in advance and advised that only those selected for interviews will be contacted.
