Sales Administrative Coordinator

1 week ago

Richmond Hill, Ontario, Canada Demon Powersports Full time $45,000 - $60,000 per year

About Us:

PD International is a Canadian-based company specializing in the development and manufacturing of innovative recreational powersports and automotive products. PDI was founded as a company specializing in automotive drivetrain components; however, this has diversified into other powersports segments over the years. PDI currently focuses heavily on developing and manufacturing products for the off-road aftermarket.

Job Summary:

In this dual-function role, you will serve as the primary point of contact for clients and visitors, while ensuring the seamless operation of sales and administrative workflows. You will play a key role in processing sales orders, managing customer communications, and supporting internal operations and events in an efficient and professional manner.

Key Responsibilities:

  • Accurately process daily sales orders and back orders, following a structured workflow to support sales pipeline continuity
  • Maintain and update databases, including sales order statuses, customer records, and related documentation
  • Respond to customer inquiries across various platforms in a timely and professional manner
  • Manage high-volume inbound calls and direct them to the appropriate departments
  • Coordinate travel arrangements and logistics for company events, trade shows, and meetings
  • Assist in organizing and managing internal and external company events
  • Welcome and assist customers at the front desk, ensuring a friendly and professional experience
  • Perform general office and sales administrative duties as needed to support daily operations

Qualifications:

  • 1–2 years of experience in sales, admin or customer services roles
  • Strong communication skills (both verbal and written) with excellent customer service abilities
  • Prior experience in office administration and customer support is essential
  • Highly organized with strong time management skills and the ability to meet tight deadlines
  • Proficiency in MS Office (Word, Excel, Outlook), CRM systems, email, and internet navigation
  • Ability to multitask and manage high call volumes effectively
  • Energetic, proactive phone demeanour, attentive listening, and strong writing skills with excellent grammar

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