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Bilingual Business Development Representative

1 day ago

Mississauga, Ontario, Canada Logistics Alliance Full time

Role: Bilingual Business Development Representative
Reports to: Director, Business Development
Type: Full Time Permanent (Hybrid)

Purpose of the Role:

As a Bilingual Business Development Representative, you are the engine of our growth strategy—responsible for transforming high-potential inbound customer leads into profitable, long-term partnerships. Your work goes well beyond simple lead response; you're a strategic advisor who assesses each opportunity through the lens of long-term value, builds the case for partnership, and guides customers smoothly into our ecosystem. Partnering closely with Account Managers during onboarding, you lay the groundwork for strong, sustainable customer relationships that generate both immediate results and lasting impact. Your success is measured by your ability to onboard the right customers and set them up for operational and financial success from day one.

Reporting Relationships

This role reports directly to the Senior Director, Business Development and works closely with the Tariff and Rate team as well as Account Manager.

Key Accountabilities:

Drive Strategic Business Development (Inbound Focus)

  • Proactively identify, pursue, and engage new business opportunities through targeted outreach and relationship-building, in addition to qualifying inbound customer leads from high-priority target lists to align with growth objectives
  • Assess potential new customers for profitability, operational fit, and long-term value in concert with the Senior Director
  • Present consultative solutions that clearly demonstrate business value and set our offerings apart
  • Lead pricing discussions using pre-approved tariff groups, collaborating internally for exceptions as needed

Ensure Seamless Prospect-to-Customer Transitions

  • Own the customer journey from first contact through to onboarding and operational handoff to Account Managers
  • Work directly with Account Managers throughout onboarding for aligned expectations and smooth handover
  • Manage onboarding timelines, early metrics, and relationship milestones to establish a strong foundation
  • Make sure customer info, requirements, and SLAs are accurate, flagging obstacles early and resolving issues before launch
  • Capture and share onboarding insights for continuous process improvement

Optimize Pipeline Performance & Provide Market Intelligence

  • Keep a healthy, qualified pipeline through diligent follow-up and proactive relationship nurturing
  • Prepare regular pipeline and conversion reports for leadership
  • Join account review meetings with Account Managers to identify growth and expansion opportunities
  • Provide trends and data-driven insights on customer needs, market conditions, and the competitive landscape

Required Skills & Expertise:

  • Post-secondary education in Business, Sales, or Supply Chain Management with 3-5 years of business development or vendor relations experience, preferred
  • Strong commercial acumen with demonstrated ability to assess business viability and long-term profitability potential
  • Excellent communication and presentation skills with ability to build trust and credibility with senior decision-makers
  • Proficiency in CRM systems, Microsoft Office suite, and data analysis tools for pipeline management and reporting
  • Experience in logistics, transportation, or supply chain industries strongly preferred
  • Entrepreneurial mindset with focus on sustainable value creation rather than transactional relationships

Key Behavioral Components:

  • Strategic thinking combined with tactical execution excellence
  • Collaborative approach to cross-functional partnership, especially with Account Management
  • Resilience and persistence in complex, longer sales cycles
  • Analytical problem-solving with attention to detail in opportunity assessment

Performance Indicators:

  • Consistently meeting pipeline development and prospect qualification targets
  • Achieving smooth, on-time handoffs to Account Management with complete documentation and clear expectations
  • Receiving positive feedback from prospects and internal stakeholders on professionalism and partnership approach
  • New accounts demonstrating strong early performance metrics within first 6 months post-onboarding