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Bilingual Customer Service Representative

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Mississauga, Ontario, Canada Intact Full time

Nos équipes sont au coeur de tout ce que nous faisons. Ensemble, nous aidons les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles.

Notre promesse aux employés, c'est ce qu'Intact vous promet en échange de votre engagement à vivre nos valeurs, à donner le meilleur de vous-mêmes, à être ouverts au changement et à vous investir dans votre carrière. Nous vous promettons de vous soutenir et de vous offrir des occasions de développement et des avantages financiers axés sur la performance dans un milieu de travail où vous pouvez façonner l'avenir, réussir en équipe et évoluer avec nous.

À propos du poste

We're looking for a Bilingual Customer Service Representative to join our Claims Department in the Customer Service Centre

Are you aspiring to start or advance your career in insurance and interested in becoming a claims adjuster, but missing the required experience? The Bilingual Customer Service Representative role offers a valuable introduction to insurance claims, providing the essential skills and foundational knowledge needed to progress into adjusting roles. This position offers you the opportunity to develop and deliver outstanding customer service in a dynamic call center environment. We seek highly motivated and organized individuals with a 'can do' attitude to be part of our team

What you'll do here:

  • Be a subject matter expert on our policies, products, services, and initiatives.
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
  • Accurately and clearly document files to reflect conversations and actions taken on claims.
  • Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.
  • Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
  • Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
  • Execute multiple tasks aligning with changing priorities and time-sensitive deadlines
  • This is a fast-evolving environment, and other ad hoc duties could be assigned to you.

What you bring to the table:

  • Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
  • Dedication to your professional development
  • Customer service and sales experience preferred.
  • Insurance experience is considered an asset.
  • Self-motivated, resourceful, and resilient to overcome various situations is essential.
  • Superior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feet.
  • Excellent listening and communication skills with the ability to foster strong working relationships.

  • Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.

  • No Canadian work experience required however must be eligible to work in Canada.

  • Bilingual in French and English is mandatory

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

Égalité d'accès à l'emploi

Le respect est une des valeurs d'Intact. Pour nous, cela veut dire voir la diversité comme une force. Nous veillons à offrir un milieu de travail accessible où tout le monde se sent valorisé, inclus et encouragé à partager son point de vue unique.

Nous encourageons les candidatures de personnes appartenant à des groupes dignes d'équité, notamment les femmes, les Autochtones, les personnes handicapées, les personnes noires et les personnes faisant partie de la communauté 2ELGBTQI+.

Dans le cadre de l'engagement d'Intact envers la réconciliation, nous reconnaissons que nous travaillons, nous nous réunissons et voyageons dans un territoire habité à l'origine par les Premières Nations, les Métis, les Inuits, appelé aujourd'hui Canada. Cette histoire s'étend sur plusieurs siècles et continue d'évoluer aujourd'hui.

Nous avons mis en place des politiques qui visent à assurer aux personnes handicapées l'égalité d'accès et de participation, entre autres grâce à des mesures d'adaptation (accommodements) en milieu de travail. Un exemplaire de ces politiques est disponible sur demande.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n'hésitez pas à nous le dire quand nous vous ferons part d'une possibilité d'emploi. Nous travaillerons avec vous pour répondre à vos besoins.

Consultez cette page pour en savoir plus sur notre processus de recrutement et votre parcours de candidat ou de candidate.

Si vous travaillez déjà pour Intact ou belairdirect, veuillez postuler à ce poste sur notre site carrière interne.

Merci de prendre note qu'Intact n'offre ni parrainage ni soutien concernant les démarches d'immigration, y compris, mais sans s'y limiter, les permis de travail fermés liés à l'entreprise. Les candidats doivent être admissibles à travailler au Canada à compter de la date prévue de leur entrée en fonction et durant toute la période de leur emploi. De plus, ils demeurent les seuls responsables de maintenir leur admissibilité au travail.