Manager, Quality Assurance, CPG

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Tim Hortons is seeking a dynamic and detail-oriented CPG Quality Assurance (QA) Manager to lead the quality oversight for our rapidly expanding Consumer Packaged Goods (CPG) portfolio. This role is responsible for ensuring that all CPG products—ranging from coffee, ready-to-drink beverages, baked goods, and shelf-stable items—meet the brand's high standards for safety, regulatory compliance, and consumer satisfaction.

The ideal candidate will be a proactive quality leader with expertise in food safety, manufacturing processes, and regulatory standards across North America. The role requires cross-functional collaboration with internal R&D, procurement, supply chain, and external manufacturing and packaging partners.

Key Responsibilities

Quality Program Management

• Lead and manage the implementation and maintenance of quality systems for all CPG product categories.
• Develop and enforce product specifications, testing protocols, and QA/QC procedures across multiple manufacturing partners.
• Oversee audits and certification programs (GFSI, SQF, HACCP, etc.) for third-party co-manufacturers and suppliers.

Supplier & Co-Manufacturer Oversight

• Approve and monitor manufacturing partners, ensuring they meet Tim Hortons' quality, food safety, and regulatory expectations.
• Conduct regular site visits and third-party audits to ensure adherence to standards.
• Review and validate CAPAs (Corrective and Preventive Actions) from vendors.

Compliance & Risk Management

• Ensure all CPG products comply with CFIA, FDA, and other regulatory bodies.
• Monitor complaints and lead RCA and problem solving with Cross Functional teams and suppliers
• Lead quality risk assessments and manage product incident response, including root cause analysis and recalls, if necessary.

Product Lifecycle Support

• Partner with R&D and commercialization teams to ensure quality and safety are considered from product ideation to launch.
• Participate in sensory panels and shelf-life evaluations.
• Support packaging reviews from a quality perspective.

Continuous Improvement

• Monitor quality KPIs such as customer complaints, defect rates, and lab testing results; identify trends and drive continuous improvement initiatives.
• Lead cross-functional quality reviews and improvement projects.

Qualifications

Education & Experience

• Bachelor's Degree in Food Science, Microbiology, Chemistry, or related field.
• Minimum  years experience  in a QA/QC role within the food manufacturing or CPG industry.
• Experience managing co-manufacturers and external supply chain partners.

Technical Skills

• Strong knowledge of food safety regulations (FDA, CFIA), HACCP, GFSI standards.
• Proficiency with quality management systems, lab testing methods, and data analytics.
• Experience with product commercialization and quality systems integration.
• Strong statistical analysis skills and aptitude to interpret technical data to inform decision making
• Food Manufacturing Experience and Technical knowledge in the cpg categories (coffee, ready-to-drink beverages, baked goods, and shelf stable)

Soft Skills

• Excellent communication and interpersonal skills.
• Strong analytical thinking and problem-solving ability.
• Ability to lead and influence cross-functional teams.
• Ability to travel approx. 30% of the time

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.