Case Manager

1 week ago

Mississauga ON LZ H, Canada Dynamic Functional Solutions Inc. Full time $60,000 - $90,000 per year

Company Profile:

Dynamic Functional Solutions Inc. is a Canadian business that has been a part of the Independent Medical Evaluation landscape for over 20 years. Some of Canada's top Property and Casualty & Life and Health insurer's, lawyers, employers, and Government Ministries depend on our medical expertise to provide them with timely, objective, and reliable assessments. Founded on pillars of high service standards, professional integrity, accountability, and respect, our compassionate team puts the needs of the persons that we serve first.

We are looking for:

A full-time Medical Report Reviewer to join our Dynamic team. In this role, you will be a part of the Quality Assurance department, where you will review Independent Medical Evaluation reports, to ensure quality and compliance with legislative requirements and client Service Level Agreements.

You should have:

  • An ability to articulate your thoughts clearly and professionally, in a verbal and written context
  • Bilingual - French an asset
  • Strong interpersonal skills
  • Resilience and the ability to adapt to fluid demands
  • An ability to "think on your feet" and use your critical thinking skills to problem solve, and make decisions that are best for the team
  • A University Degree in a health-related field, Kinesiology, Occupational Therapy, or Psychology preferred
  • Industry related experience for a minimum of 2-3 years preferred
  • Solid PC skills with proficient use of Microsoft Office (Outlook, Excel, Word)
  • Experience and proficient use of SmartSimple, eClaims Workflow and Expeflow is an asset

You are:

  • Motivated and results-oriented – You are someone that is highly organized and an independent problem solver
  • A quick learner – You are someone that enjoys new challenges in a fast-paced and dynamic environment, and has strong critical thinking and reasoning skills
  • Service-oriented - You are someone that is detail oriented and has a strong business acumen

You will:

  • Verify report content with medical documentation on file to ensure accuracy and consistency
  • Conduct a thorough quality review for spelling, grammar, formatting
  • Liaise with assessors to address questions and clarifications for their reports, and provide feedback, as required
  • Liaise between multi-assessors and ensure consensus for cases requiring multi-assessment reports
  • Address and respond to assessor queries and/or correspondence in a professional and timely manner; effectively resolve any issues
  • Support assessors, as required, to ensure timely delivery of their reports

When our shared values guide and define our work, togetherwe make great things possible:

Collaborative – we bring ideas to the table, so we can excel as a team

Adaptable – we are open to new challenges, and we embrace and drive change, in order to continuously improve

Passionate – we care about our communities, and we are committed to delivering quality on time, all the time

Accountable – we are empowered to make decisions, and own the results of our work

DFSI is committed to an inclusive, accessible recruitment and selection process. Accommodations are available on request for candidates taking part in all aspects of the hiring process.

We collect and use the personal information you provide solely for recruitment purposes. Your information will only be shared with staff involved in the hiring process unless you request otherwise. For questions, contact

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