Manager, Case Management

Position Summary...

Manager, Case Management oversees workplace investigations with a focus on harassment, discrimination, and other Code of Conduct related investigations. Responsible for ensuring cases are assigned and investigated in an appropriate and timely manner, including review of the investigative process followed by the assigned investigator and application of Walmart policy and applicable legislation. Case Management, Manager will conduct investigations on an as needed basis.

What you'll do...

Manager, Case Management case manages a high volume of workplace investigations, ensuring compliance with applicable laws and policies. The position supports the team in prioritizing and managing formal investigations , including written communications and policy analysis. Responsible for ensuring cases are concluded in an appropriate and timely manner, including review of the investigative process followed by the assigned investigator and application of Walmart policy and applicable legislation.

Manager, Case Management will develop and deliver training for new investigators and managers. The role also involves reporting on trends and improvement opportunities to senior leadership. It may include building and maintaining templates for specific investigation types. The role involves maintaining a professional reputation for neutrality and trustworthiness

Leadership Expectations
Respect the Individual:

Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.

Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others' contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts With Integrity
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Serve Our Customers
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Strive For Excellence
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

The pay range for this position is $103, $126, Pay will be determined based on relevant experience.

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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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