OS & D Coordinator

You belong at Day & Ross.

OS & D Coordinator

Permanent Full-time
Lachine, QC.
SHIFT/SCHEDULE

This position is responsible for the handling & processing of over/short and damaged shipments, including the investigating of information, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts. The focus of this role is to reduce OS&D claims to "Zero".

How You'll Help

• Resolution of OS&D (Over, Short or Damaged Freight) within applicable terminal operation. 
• Trace shipments as requested by customers, through computer system documentation review. 
• Taking appointments for deliveries
• Provide information on whereabouts of goods, manifesting for linehaul.
• Create tracker ticket, following up with drivers for required information.
• Follow up daily on tickets until they have been closed.
• Perform customer service function, settle problems and inquiries.
• Fulfill document requests, and adjustments/rebills as required.
• Inspect OS&D area twice each day. Maintain in neat organized fashion.
• Maintain two (2) sections, refusals and OWB (freight that has no identification).
• Maintain a daily dock inventory spreadsheet, allowing visibility and management of volume of claims.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Good working knowledge of Excel and other MS office programs. 
• Specific experience working with damaged freight is an asset. 
• Previous experience with the AS/400 would be considered an asset. 
• Skills and Attributes
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• Able to work with little supervision
• English and French

To apply, visit our Careers page at

If you're chosen for the role, you'll be asked to provide reference and criminal background checks before employment. You'll only be contacted if you're selected for an interview. 

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.    

We believe our people are our greatest strength. For over a decade, we've been recognized as one of Canada's Best Managed Companies. We've also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

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