Warehouse Associate

1 week ago

Lachine, Canada Day & Ross Inc. Full time

**Position Title**:OS&D Coordinator

**Position Type**: Regular - Full-Time

**Requisition ID**: 10782

**Company**: Day & Ross Inc.

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

OS&D Coordinator

Full Time

Lachine, QC

**Work Schedule**

**_ 2 a.m - 10:30 a.m_**

This position is responsible for the handling & processing of over/short and damaged shipments, including the investigating of information, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts. The focus of this role is to reduce OS&D claims to “Zero”.

**How You’ll Help**
- Resolution of OS&D (Over, Short or Damaged Freight) within applicable terminal operation.
- Trace shipments as requested by customers, through computer system documentation review.
- Provide information on whereabouts of goods, manifesting for linehaul.
- Create tracker ticket, following up with drivers for required information.
- Follow up daily on tickets until they have been closed.
- Perform customer service function, settle problems and inquiries.
- Fulfill document requests, and adjustments/rebills as required.
- Inspect OS&D area twice each day. Maintain in neat organized fashion.
- Maintain two (2) sections, refusals and OWB (freight that has no identification).
- Maintain a daily dock inventory spreadsheet, allowing visibility and management of volume of claims.

**Your Skills & Experience**:

- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- Previous transportation or operational experience is preferred, various roles within transportation would be beneficial
- Good working knowledge of Excel and other MS office programs.
- Specific experience working with damaged freight is an asset.
- Previous experience with the AS/400 would be considered an asset.
- Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
- Communication skills - advanced
- Computer skills - accuracy, MS products, AS400, web based programs
- Demonstrated customer relationship skills
- Strong conflict resolution skills
- Able to work deadlines in high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- Results focused
- As a federally regulated employer, The Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

**Function**:Transportation; General & Administration; Supply Chain & Logistics

**Location(s)**: CA - Canada : Quebec : Lachine || CA - Canada : Quebec : Drummondville || CA - Canada : Quebec : Duberger || CA - Canada : Quebec : Gatineau || CA - Canada : Quebec : Laval || CA - Canada : Quebec : Montreal

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