Quality Specialist

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

OS & D Coordinator
Full-time
Lachine, QC

This position is responsible for the handling & processing of over/short and damaged shipments, including the investigating of information, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts. The focus of this role is to reduce OS&D claims to “Zero”.

**How You’ll Help**
- Resolution of OS&D (Over, Short or Damaged Freight) within applicable terminal operation.
- Trace shipments as requested by customers, through computer system documentation review.
- Provide information on whereabouts of goods, manifesting for linehaul.
- Create tracker ticket, following up with drivers for required information.
- Follow up daily on tickets until they have been closed.
- Perform customer service function, settle problems and inquiries.
- Fulfill document requests, and adjustments/rebills as required.
- Inspect OS&D area twice each day. Maintain in neat organized fashion.
- Maintain two (2) sections, refusals and OWB (freight that has no identification).
- Maintain a daily dock inventory spreadsheet, allowing visibility and management of volume of claims.

**Your Skills & Experience**:

- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- Previous transportation or operational experience is preferred, various roles within transportation would be beneficial
- Good working knowledge of Excel and other MS office programs.
- Specific experience working with damaged freight is an asset.
- Previous experience with the AS/400 would be considered an asset.
- Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
- Communication skills - advanced
- Computer skills - accuracy, MS products, AS400, web based programs
- Demonstrated customer relationship skills
- Strong conflict resolution skills
- Able to work deadlines in high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- Results focused
- Able to work with little supervision
- English, other languages an asset
- Able to work with little supervision

**Working Conditions**
- Extended period sitting in a work station working on a computer and on a phone
- Environment of physical activity, including bending, stretching, lifting, etc. Repeatedly lift, reach, stoop, stand, grasp, balance, climb, kneel, and crouch for extended periods of time. Walk (up to 100 meters), loud noise
- Involves moving and handling large and cumbersome freight in a dock environment (50-75 lbs)
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift

**Language**:

- French (required)