Heavy Equipment Service Manager RELOACTION REQUIRED

Brown's Sales is seeking a detail-oriented and customer-focused Service Manager to join our team at our shop locations in Cold Lake & Lloydminster.

The Service Manager will be responsible for managing the day-to-day operations of the Service Department. Responsibility requirements will include managing the quality of work performed and ensuring a high degree of customer satisfaction including professional communication with customers, documenting and managing service requests, ensuring seamless service experience, in addition to managing the profitability and operating efficiency of a fast-paced department.

Duties and responsibilities:

• Lead and manage a team of technicians and apprentices in the service shop.
• Schedule and prioritize service work to meet customer deadlines.
• Ensure all service problems listed by customers are addressed and maintain positive company/customer relationships, resolving any disputes.
• Ensure all repairs and maintenance are completed to industry standards.
• Coordinate with the sales and rental departments to prepare equipment for delivery.
• Maintain accurate service records and manage work orders including monitoring warranty costs and claim performance.
• Monitor shop productivity, safety compliance, and inventory levels.
• Communicate with customers regarding service timelines, estimates, and updates.
• Support hiring, training, and performance management of service staff.
• Maintains knowledge of Bobcats maintenance requirements, operations and warranties, campaigns, recalls, and technical service bulletins
• Perform Service Shop support as needed.

Role Requirements:

• 5 years of experience in heavy equipment service, with at least 2 years in a supervisory or management role.
• Strong mechanical knowledge of diesel engines, hydraulics, and electrical systems.
• Excellent leadership, communication, and organizational skills.
• Knowledge of dealership management systems and Microsoft Office Suite of products and proficiency in computers (experience with PFW is an asset)
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with service management software and inventory systems.
• Red Seal Heavy Duty Equipment Technician certification is an asset.
• Strong ethics and compliance with rules and regulations
• Candidate must have a valid Class 5 drivers license and provide a drivers abstract.
• Candidate must also pass a Drug & Alcohol Test and Physical Demand Analysis.

What We Offer:

• Competitive wages
• Comprehensive benefit package
• Bobcat University Training and paid training and support to complete professional designations or certifications
• Supportive team Environment
• Opportunities for growth and advancement

Highlights of Cold Lake: Cold Lake offers a unique blend of professional opportunity and outdoor adventure. Nestled in northeastern Alberta, this vibrant community is known for its stunning lake, welcoming atmosphere, and strong ties to the energy and defense sectors. Whether you're into boating, hiking, or simply enjoying peaceful surroundings, Cold Lake provides a lifestyle that balances work and play. Relocating here means joining a close-knit community with affordable living, excellent amenities, and a chance to make a real impact in a growing region.

Highlights of Lloydminster: Lloydminster, straddling the Alberta-Saskatchewan border, is a dynamic hub for agriculture, energy, and business. With a strong economy, diverse industries, and a welcoming community, Lloydminster offers a fantastic quality of life and career advancement. Relocating here means being part of a city that values growth, connectivity, and opportunity—plus, you'll enjoy the perks of small-town friendliness with big-city amenities.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Paid time off
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Edmonton, AB (T6W): reliably commute or plan to relocate before starting work (required)

Experience:

• Heavy Equipment Mechanic: 5 years (required)

Licence/Certification:

• Class 5 Drivers License (required)
• Red Seal or Journeyman Certificate in HET (required)

Work Location: In person