RQ00517 - Applications Architect - Senior

3 hours ago

Toronto, Ontario, Canada Maarut Full time

Qualifications

  • Minimum 3+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM).
  • Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance.
  • Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth).
  • Proficiency in ServiceNow development and configuration practices including JavaScript, Glide APIs, Flow Designer, ATF, update sets, source control, CI/CD, and performance optimization.
  • Demonstrated experience working in large, complex, or public-sector environments with formal governance and audit requirements.
  • Strong stakeholder communication skills with the ability to translate City business objectives into scalable technical solutions.
  • ServiceNow certifications preferred: CSA, CAD, CIS-ITSM, CIS-ITOM; CTA or architect-level recognition considered an asset. 
  • Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI-assisted workflows, or Copilot-style integrations within enterprise or public-sector environments considered an asset


Requirements

The Architect will be responsible for delivering:

  • Approved ServiceNow solution architecture designs and diagrams
  • Architecture standards, patterns, and reference models
  • Integration designs and data flow documentation
  • Architecture review outcomes and decision records
  • Mobile architecture patterns and recommended ServiceNow Mobile App use cases
  • AI / Copilot integration architecture, guardrails, and decision recommendations
  • Platform roadmap input and technical debt reduction recommendations
  • Audit-ready documentation supporting governance, security, and SDLC compliance

Must Haves: 

  • Minimum 5+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM). 
  • Minimum 5+ years Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance. 
  • Minimum 5+ years Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth). 
  • Minimum 5+ years Proficiency in ServiceNow development and configuration practices including JavaScript, Glide APIs, Flow Designer, ATF, update sets, source control, CI/CD, and performance optimization. 
  • Minimum 5+ years Strong stakeholder communication skills with the ability to translate City business objectives into scalable technical solutions. 
  • Minimum 5+ years Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI-assisted workflows, or Copilot-style integrations within enterprise or public-sector environments considered an asset 

Nice to Have: 

  • ServiceNow certifications preferred: CSA, CAD, CIS-ITSM, CIS-ITOM; CTA or architect-level recognition considered an asset.  


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